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American Family Care · 3 weeks ago

Application Analyst I

Denver, CO

Full-time

Onsite

New Grad, Entry Level

American Family Care is a leading provider of urgent care and accessible primary care. The Application Analyst I role involves providing ongoing support to clinical and physician staff regarding installed electronic systems and maintaining system applications to ensure efficient operations.

Health CarePrimary and Urgent Care

Responsibilities

Support and maintain system applications utilizing required tools and technologies

Remotely assist all healthcare practitioners via a virtual private network with any user issues concerning the clinical use of any clinical system(s) they are assigned to

Add all physician identification information, patient management system, and any related systems

Operate closely with clinical staff to ensure proper procedure is followed and any issues are resolved

Create new users within Active Directory, Experity, and OnePacs when necessary

Contact any vendors to resolve any ongoing system issues

Maintain current knowledge of new software application releases as well as publish notes and develop reference material for the clinic staff and any healthcare practitioners

Assist with maintaining application support and training when requested

Able to provide training to front-end staff and know the INs and OUTs of the software

Create and monitor support tickets with EHR vendors and work to resolve problems quickly and accurately

Assist with the development, testing, maintenance, and education for system applications

Communicate changes/new initiatives and critical issues to end-users

Assume special projects as directed and document them appropriately

Provide backup for other system applications as needed

Maintain good attendance, adhere to the required work schedule, and be flexible to work schedule changes needed to meet call/department coverage demands, as well as after-hours support

Regular attendance to ensure efficient operations

Other duties and responsibilities as assigned

Qualification

Electronic Medical Records (EMR)EHR software applicationsCustomer serviceWindows applicationsPatient management systemsSelf-directedAttention to detailWritten communicationVerbal communicationTeam collaboration

Required

In-depth knowledge of Electronic Medical Records (EMR) systems

Self-directed, achievement-oriented professional with experience training staff in computer systems and EHR software applications, including functionality and workflow

Skilled in delivering excellent customer service and collaborating effectively with staff at all levels

Strong ability to work independently or as part of a team

Demonstrates exceptional attention to detail, written and verbal communication skills, and a positive, customer-focused attitude

Proficient in medical records and patient management systems

Associate's degree or equivalent in Information Technology or related field

Knowledge of Windows applications, proficiency with Word Processing, databases, and spreadsheet applications

Knowledge of a physician practice management system and an EMR or EHR system is required