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Arizona Department of Health Services · 2 weeks ago

Licensing Coordinator - Behavioral Health

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

$44K/yr - $44K/yr

The Arizona Department of Health Services is dedicated to promoting and protecting the health of Arizona’s residents. The Licensing Coordinator - Behavioral Health role involves reviewing and processing licensing applications for behavioral health facilities, ensuring compliance with regulations, and responding to inquiries from the public and regulatory bodies.

FitnessHealth CareWellness

No H1B

Responsibilities

Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies

Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality

Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public

Handles complex customer situations in a calm, professional manner

Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy

Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor

Other duties as assigned as related to the position

Qualification

Regulatory principlesLicensing requirementsDatabase managementMicrosoft OfficeCustomer serviceOrganizationInterpersonal relationshipsConflict resolutionAttention to detailTeamwork

Required

High school diploma preferred; may substitute customer service experience

Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements

State and agency policy/procedures governing licensing, applications, and inspections

Problem solving techniques

Personal computers and software (e.g. Microsoft Office, Access, Excel, etc.)

Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies

Excellent organization and workload management

Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner

Establishing and maintaining interpersonal relationships

Conflict resolution

Strong computer skills which include, but are not limited to database management software programs

Planning, organizing, and prioritizing work

Strong Attention to detail

Providing excellent customer service

Stay on task and complete assignment by deadline

Establish and maintain working relationships with colleagues, staff, other departments and the public at large

Demonstrate professionalism in representing the Department

Multi-task with accuracy

Display sound judgment

Work as a member of a team as well as independently

Be flexible or adaptable

Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination