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Inside Higher Ed · 2 weeks ago

Support Analyst (IT-Client Services)

Palos Hills, IL

Full-time

Onsite

Mid Level

$27.99/hr - $28.89/hr

3+ years exp

Inside Higher Ed is seeking a Support Analyst for their Client Services department. The Support Analyst will be responsible for troubleshooting and repairing computing-related problems while providing high levels of customer service and support to users. This role involves maintaining computer equipment, assisting with software training, and executing client security measures.

Digital MediaEducationHigher EducationJournalismRecruiting

No H1B

Responsibilities

Assists with maintaining all college computer-related equipment inventory

Assists with maintaining the ticketing system, provides thorough comments and descriptions when using a ticketing system, and is responsible for completing field tickets

Assists personnel and other departments in the training of faculty and staff on new hardware and software

Assists with quotes and materials for preparing purchase requisitions

Assists with maintaining compliance with the college’s software licensing

Assists with User Support Services (USS) projects using all USS troubleshooting tools and methods

Assists with the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment

Assists with the execution of college computing governance and client security

Assists with the repairs, upgrades, and Life Cycle Management of all computing devices and labs

Installs any IT related devices, including but not limited to computers, printers, copiers, etc., and assists users anywhere on campus, including remote sites

Assists with maintaining academic classroom lab software and images

Responsible for assisting multiple support servers, including maintenance and upgrades (including but not limited to – VDI, SCCM, Printer, Microsoft, Apple, etc.)

Maintains and configures group policies and desktop control software

Provides support for all computer-based media software and hardware and all audiovisual setups, phone problems, and network connectivity issues

Assists with data analysis and preparing reports of all computer-based equipment owned by the college

Assists with maintaining current and up-to-date documentation of all procedures, guidelines, and information regarding specialized software installs that are purchased by the college

Performs other duties as assigned

Qualification

Windows supportPC hardware installationVDI managementSCCMA+/N+ CertificationsAnalytical skillsOperating systemsSoftware licensing complianceCommunication skillsCollaboration skills