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ControlUp · 1 week ago

Enterprise Customer Success Manager, US (Temp)

United States

Full-time

Remote

Mid Level

ControlUp is a leader in DEX, unifying digital employee experience and IT operations into one powerful platform. The Enterprise Customer Success Manager will manage a portfolio of top tier accounts, ensuring customer success and improved ROI while serving as a primary contact for issues and resources needed for customer satisfaction.

AnalyticsEnterprise SoftwareInformation TechnologySaaSSoftwareVirtualization

Responsibilities

Manage the full lifecycle of a portfolio of enterprise customers

Identify potential expansion opportunities based on customer use cases

Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor

Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI

Work closely with sales, marketing, product, and other departments on customer requirements

Be a customer advocate and the voice of the customer within ControlUp

Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value

Qualification

EUC software experienceStartup/SaaS experienceVDI knowledgeCustomer relationship managementCommunication skillsCustomer-centric attitudeNote-takingSoftware Sales experienceCustomer Service experienceCritical thinkingProblem solvingOrganization skillsProject managementTime management

Required

Experience in an EUC or similar software company

Startup / SaaS experience

Critical thinker, generally curious, problem solver

Proven experience in building customer relationships with multiple stakeholders in Fortune 50 companies

Positive attitude and very customer-centric; always willing to put the customers' needs first

Working knowledge of VDI – Citrix \ VMware virtualization solutions

Strong written and verbal communication skills; ability to clearly explain complex issues to both individual contributors and executives

Some travel required

Preferred

Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or Filemaker Pro - an advantage

Excellent organization, note-taking, project management, and time management skills

Working knowledge of VDI – Citrix \ VMware virtualization solutions

Preferred Experience in one or more of the following roles: Customer Success Manager, IT manager, Software Sales, Project Manager, Sales Engineer/Consultant, Software Support, Customer Service, Professional Services