RemoteHunter · 3 weeks ago
Customer Service Advocate, II- Outbound
United States
Full-time
Remote
Entry Level
$17.50/hr - $27.50/hr
1+ years expRemoteHunter is connecting exceptional candidates with leading employers. The role involves delivering education and information to members and providers, ensuring a successful experience through outbound calls and personalized support.
Computer Software
Responsibilities
Reach out to members and providers for educational or informational purposes to support solutions or concerns
Escalate calls if providers cannot deliver solutions
Serve as front-line support for member and provider inquiries, requests, or concerns
Assist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims outreach
Maintain performance and quality standards based on contact center metrics
Expand knowledge on primary market or plan and potentially cover additional markets or plans requiring minor research
Document demographics, call summaries, and communications for quality and performance tracking using CRM applications
Stay current with quality standards, regulations, and policies to ensure compliance
Perform other duties as assigned
Comply with all policies and standards
Qualification
Required
High School diploma or GED required
1 to 2 years of related experience required
Vocational or technical education may be required in addition to work experience
Preferred
Experience in a contact center environment
Benefits
Competitive pay
Health insurance
401K and stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible work options including remote, hybrid, field, or office schedules
Company
RemoteHunter
RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase