Sheridan HR ยท 3 months ago
Client Support Coordinator
Buffalo, NY, USA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrSheridan HR is representing Life Safety Engineered Systems, a family-owned business based in Buffalo, NY, specializing in fire protection and life safety solutions. The Client Support Coordinator will play a crucial role in ensuring smooth service delivery by managing work orders, maintaining service records, and providing professional support to clients and affiliates.
Human Resources
Responsibilities
Receive and accurately enter client work orders using internal systems
Review service quotes from affiliates for accuracy and proper pricing
Provide outstanding support to internal departments, external clients, and service affiliates
Access, review, and manage service data for reporting and client updates
Address scheduling-related inquiries and escalate complex issues to Account Managers
Build strong working relationships with clients and affiliates through phone and email communication
Collaborate with the Client Support team to continuously improve accuracy, efficiency, and responsiveness
Follow all company policies, procedures, and industry compliance standards
Participate in the after-hours on-call rotation (approximately once every 3.5 months)
Qualification
Required
High school diploma or GED
Strong verbal and written communication abilities
Comfortable handling a high volume of calls while managing multiple tasks
Ability to prioritize effectively and meet deadlines in a dynamic environment
Flexible, self-motivated, and open to feedback
Proficient in email communication with a clear, professional tone
Exceptional attention to detail and commitment to accuracy
Independent problem-solving skills and strong organizational habits
Basic proficiency in Microsoft Office (Outlook, Word, Excel)
Dependable, professional, and able to maintain confidentiality at all times
Preferred
Familiarity with service platforms is a plus
Benefits
401(k) with company match
Health, dental, and vision insurance
Paid Time Off (PTO)
Company
Sheridan HR
Sheridan HR is a boutique human resources firm located in Buffalo, NY. We provide solutions for companies of all sizes.
Founded in 2024
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase