Achieva · 1 month ago
Information Technology Support Specialist
Pittsburgh, PA
Full-time
Hybrid
New Grad, Entry Level
$21/hr - $23.59/hrAchieva is a mission-driven organization committed to supporting individuals with disabilities and their families. They are seeking an IT Support Specialist to provide technical support across multiple locations, ensuring the smooth operation of hardware, software, and network systems while offering hands-on experience and training opportunities.
CharityCommunitiesEmploymentFamilyNon Profit
No H1B
Security Clearance Required
Responsibilities
Provide on-site technical support to users at various Achieva locations
Troubleshoot and resolve hardware, software, and network issues
Set up and configure workstations, peripherals, and related equipment
Install, update, and maintain software applications
Perform basic network troubleshooting as needed
Document service activities and maintain accurate technical records
Communicate clearly with staff to assess needs and resolve technical concerns
Provide excellent customer service in all interactions
Perform other duties as assigned --- job responsibilities may evolve based on organizational needs
Extensive travel (approximately 50% of work time) to Achieva sites throughout Westmoreland and Allegheny counties; mileage is reimbursable
Qualification
Required
Strong troubleshooting and problem-solving abilities
CompTIA A+ certification (or willingness to obtain within the first 6 months)
Basic understanding of computer hardware, operating systems, and networking
Excellent communication and customer service skills
Ability to work independently and manage multiple tasks
Comfort with frequent travel and flexible work hours
Must meet Act 33/34 and FBI clearance requirements
Valid PA driver's license and properly insured automobile for daily use
Preferred
Associate's Degree in IT or related field
Benefits
Health, Dental, and Vision Insurance with low employee contributions
Company-Paid Life, AD&D, and Long-Term Disability Insurance
403(b) Retirement Plan with employer contributions after one year
Employee Assistance Program for personal and family support
Generous Paid Time Off and holidays
Hybrid work opportunities
Certification and professional development opportunities
Travel reimbursement
Company
Achieva
Achieva is a community-led charitable organization that works to provide housing, employment, and caring services for individuals.
Founded in 1951
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen H. Suroviec
President/CEO
Recent News
Business Journals
2022-10-16
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