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Solventum · 1 day ago

Implementation Specialist

Albany, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$137K/yr - $168K/yr

8+ years exp

Solventum is a new healthcare company focused on improving lives and helping healthcare professionals perform at their best. The Implementation Specialist will coordinate client implementation activities, ensure efficient processes, and collaborate with various teams to deliver high-quality solutions while advocating for customer satisfaction.

Medical Device

No H1B

Responsibilities

Coordinating and supporting client implementation activities across the Grouper Applications and Medical Necessity (GAMN) product suite

Ensuring that the implementation processes are standardized, efficient, and aligned with best practices

Collaborating with cross-functional teams including sales, development, and technical support to deliver high-quality solutions to maintain strong client relationships

Lead client implementation projects from initiation through completion, ensuring timely delivery and client satisfaction

Define and maintain implementation processes and standards, incorporating best practices, lessons learned, and continuous improvements

Collaborate with the sales team to align implementation strategies with client expectations and business goals

Lead implementation kick-off calls to establish project scope, timelines, and stakeholder roles

Configure Access systems with advanced technical expertise to meet client-specific requirements

Establish and monitor client support metrics to evaluate service effectiveness and identify areas for improvement

Analyze daily implementation backlog, both scheduled and unscheduled, to assess project volume and revenue impact

Advocate for the customer, log issues, and escalate as needed following standard procedures promptly

Collaborate with Customer Care, Development, Marketing and Sales teams to address concerns identified by Solventum HIS clients

Measured by the overall annual client satisfaction survey results for the assigned client base

Define and track key performance indicators (KPIs), identifying improvement plans to increase client satisfaction

Manage support ticketing systems with expert-level proficiency, ensuring timely resolution and documentation of client issues

Provide structured client feedback to development teams to inform product enhancements and roadmap planning

Stay up to date with knowledge of industry changes and product changes

Participates in relevant corporate programs/initiatives, comply with professional and quality standards, comply with corporate policies and procedures, and act in a manner consistent with Solventum HIS values and ethical standards

Maintain expert-level understanding of the product release cycle and its impact on implementation planning

Qualification

Health Information experienceHealth care claims softwareSoftware Development LifecycleElectronic Medical Record workflowsCore Grouping Software knowledgeGrouper Plus Content ServicesAnalytical skillsTraining skillsInterpersonal skillsCommunication skillsTeamworkProblem-solving skillsAttention to detailProject managementStrategic thinkingPresentation skills

Required

Bachelor's Degree or higher (completed and verified prior to start) in Computer Science, Business or a related field from an accredited university with 8 years of experience OR High School Diploma/GED or higher from an accredited institution and a minimum of 12 years of experience in Health Information, client services/client care work experience in a private, public, government or military environment

Familiarity with health care claims processing software and/or clinical classification methodologies is required

Preferred

In-depth knowledge of Software Development Lifecycle (SDLC)

Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and Medicare, Medicaid and Value Based Care methodologies

Attention to detail, proven analytical and problem-solving skills with outstanding follow through

Excellent interpersonal and communication skills to translate technical details into business language for clients

Experience using collaboration tools to manage and communicate with remote teams and the ability to work both independently and in partnership with team members in various parts of the organization

Solventum HIS product knowledge, especially Core Grouping Software (CGS) and Grouper Plus Content Services (GPCS) is desirable

Strong relationship-building skills to work effectively with employees at all levels

Ability to manage multiple projects and deadlines effectively and ability to multi-task and adapt to changing priorities

Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative. Ability to find creative solutions and manage difficult situations with diplomacy

The successful candidate will exhibit strong teamwork and collaboration both within the Product Owner and Client Solutions team as well as across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic