IT Support and Compliance Administrator jobs in United States
cer-icon
Apply on Employer Site
company-logo

COFENSE · 1 day ago

IT Support and Compliance Administrator

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Cofense secures enterprise email systems with a combination of industry-leading security awareness training and threat detection and response solutions. The IT Support and Compliance Administrator supports corporate and lab infrastructure, applications, systems, and networks, focusing on user support, compliance, and security management.

Cyber SecurityEmailEnterprise SoftwareSecuritySoftware
check
Work & Life Balance
check
H1B Sponsor Likelynote

Responsibilities

On-site and remote end-user device support; automation, configuration, installation, and maintenance of end-user device equipment
Manage the day to day operations, enhancements, and implementation of company collaboration services
User onboarding, offboarding, and training
Support ongoing maintenance of ISO 27001, SOC 2, and FedRAMP programs, including risk assessments, control monitoring, and evidence collection
Assist with internal and external audits by preparing documentation, system screenshots, logs, and policy references
Conduct periodic access reviews, vulnerability scans, and compliance-driven checks across systems and services
Maintain and update security policies, procedures, and standard operating procedures
Help ensure timely remediation of audit findings, security vulnerabilities, and compliance gaps
Coordinate vendor risk management tasks, including security questionnaires and third-party assessments
Support incident response processes, ensuring proper documentation, reporting, and corrective actions
Monitor adherence to secure IT operational practices such as change management, configuration baselines, and logging standards
Timely resolution of assigned initiatives and tasks
Knowledge Base (KB) documentation updates
Ability to travel to remote offices
Other duties as assigned

Qualification

IT support experienceISO 27001 knowledgeSOC 2 complianceFedRAMP experienceProfessional certificationNetwork troubleshootingDesktop supportCloud services knowledgePowerShell scriptingCommunication skillsTeam collaborationProblem-solving

Required

Minimum 3+ years' IT support
Observes quality standards
Gives and receives information in well-defined situations
Working knowledge of information security frameworks—ISO 27001, SOC 2, and/or FedRAMP
Experience supporting SOC 2/FedRAMP audits or maintaining an ISO 27001 ISMS
Exposure to FedRAMP requirements, SSP documentation, and NIST 800-53 controls
Experience with Corporate Network Troubleshooting
Experience with Desktop/Laptop Support
Experience with Atlassian Jira/Confluence administration and server maintenance
Working experience with at least one major operating system: Windows, Mac OS, Linux, Android / iOS
Working experience with one cloud service or virtual environment: o365, Azure, VMware, or AWS
Working knowledge PowerShell or python scripts
Virtual server management
Demonstrates Cofense's values, and vision
Articulates opinions on IT administration matters
Displays an attitude of understanding and tolerance for other's opinions by being diplomatic
Conveys fundamental aspects of job through verbal and written communications
Effectively changes and meets deadlines as they evolve

Preferred

Professional Certification in at least one major technology provider preferred
MCSA/MCSE, VCP, Network+, Security+, A+, CISSP, AWS Architect
Bachelor's degree preferred

Benefits

Fully Remote
Uncapped Variable Comp
401k match
Flexible Fridays

Company

COFENSE

twittertwittertwitter
Glassdoor3.3
company-logo
Cofense provides phishing threat management and remediation solutions to the world's leading brands and organizations.
dateFounded in 2011
location
Leesburg, Virginia, USA
people-size201-500 employees
web-link
https://cofense.com

H1B Sponsorship

COFENSE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
$58M
Key Investors
Blue Torch CapitalBlackRock Private Equity PartnersPaladin Capital Group
2021-02-02Debt Financing
2019-08-30Private Equity
2018-02-26Acquired

Recent News

Best Endpoint Protection Security (EPP) Tools, Software, Solutions & Vendors
Endpoint Security and Network Monitoring News for the Week of December 12th: NinjaOne, Black Duck, Checkmarx, and More
2025-12-13
Business Wire
Cofense Delivers Faster, Smarter Phishing Defense with New Capabilities
2025-12-09
PRLog
Saudi Arabia's Industrial Cybersecurity Market Growth and Forecast Report, 2032
2025-11-08
Company data provided by crunchbase