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Dunhill Professional Search & Government Solutions · 2 weeks ago

AV Hardware Technician III

Colorado Springs, CO

Full-time

Hybrid

Mid Level

$30/hr - $55/hr

4+ years exp

Dunhill Professional Search & Government Solutions is seeking a skilled Audio Visual (AV) Hardware Technician to support and maintain AV hardware/infrastructure. The role involves maintaining, patching, troubleshooting, and replacing AV equipment across the enterprise, ensuring optimal performance and reliability of AV systems.

ConsultingHuman ResourcesRecruitingStaffing Agency

Hiring Manager

Rob Stewart

Responsibilities

Perform routine maintenance, patching, and repairs on AV systems and equipment. Maintain current firmware versions

Diagnose and resolve hardware issues for AV components, including control systems, DSPs, microphones, amplifiers, video conferencing devices, and video wall panels

Oversee and execute the replacement of defective or obsolete AV equipment and components as necessary. Return merchandise authorization

Conduct regular inspections and preventative maintenance to ensure optimal performance and reliability of AV systems

Support AV installations, upgrades, and system expansions

Collaborate with IT, Facilities, and external vendors to coordinate AV projects and repairs

Maintain accurate records of maintenance, repairs, and inventory of AV hardware. (ServiceNow)

Deliver technical support and training on AV equipment operation, including user assistance with connecting to MS Teams and Zoom meetings and guidance on collaboration space technology

Ensure compliance with company standards, industry regulations, and best practices for AV hardware

Travel to remote offices to support AV equipment and perform preventative maintenance

Work with regional offices to remotely to perform preventative maintenance

Will need to travel quarterly to Philadelphia, DC, Hagerstown, or two - NYC locations for preventative maintenance visits and as needed for break-fix issues as they arrive. Travel will be pre-approved and charged to the client

Qualification

AV control systemsAMXQ-SysBiampShureExtronCisco video conferencingPoly video conferencingVideo wall panelsTroubleshooting skillsHardware patchingCustomer serviceAV industry certificationsAV networkingCommunication skillsTeam collaborationAttention to detail

Required

4+ years of related experience

Hands-on experience with AV control systems and hardware, including: AMX, Q-Sys, Biamp, Shure, Extron, Cisco video conferencing hardware, Poly video conferencing hardware, Video wall panel replacement and maintenance

Strong troubleshooting and problem-solving skills

Ability to read and understand AV system schematics and diagrams

Proficiency in hardware patching, device configuration, and firmware updates

Excellent communication skills and customer service orientation

Ability to work independently and collaboratively within a team

Attention to detail and commitment to maintaining high standards of equipment reliability and performance