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T & T Supermarket · 3 weeks ago

Assistant Grocery Department Head

San Jose, CA

Full-time

Onsite

Mid Level

3+ years exp

T & T Supermarket is a leading Asian grocery store in Canada that has recently expanded into the United States. The Assistant Grocery Department Head plays a crucial role in supporting daily operations, overseeing staff performance, and ensuring high standards of product quality and customer service within the Grocery Department.

Retail

Responsibilities

Support the team leaders by overseeing daily operations and staff performance, providing on-the-job training, guidance, and supervision to ensure the achievement of department goals through collaborative teamwork

Assist in merchandise management, including placing orders and implementing promotional activities to achieve departmental goals effectively

Oversee product quality and freshness while enforcing the FIFO (First In, First Out) principle to uphold standards

Address customer complaints promptly and cultivate strong relationships with customers by offering attentive service, including a welcoming smile, eye contact, and personalized attention

Ensure thorough quality control measures during product receiving and efficiently manage inventory across display areas and backrooms, including the warehouse, walk-in cooler, and freezer

Set a positive example for the team by consistently performing all assigned duties to a satisfactory standard, fostering a culture of excellence within the department

Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department

Qualification

Merchandise managementInventory controlSupervisory experienceProfitLoss managementMS OfficeCustomer service skillsHealthSafety knowledgeCommunication skillsProblem-solving skillsInterpersonal skillsTeam collaboration