ScaleOps · 1 week ago
Head of Global Account Management
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expScaleOps is the leader in real-time automated cloud resource management, revolutionizing how DevOps teams manage their cloud-native application infrastructures. The Head of Global Account Management will define long-term strategy, build scalable processes, and influence company-wide initiatives to drive customer value and revenue growth.
Cloud ComputingDevOpsSoftware Engineering
Responsibilities
Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts
Establish the operational framework, methodologies, and metrics for a scalable AM organization
Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals
Ensure high retention rates and predictable renewals through proactive engagement
Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders
Position ScaleOps as a long-term strategic partner driving measurable business outcomes
Recruit, mentor, and lead a global Account Management team as we expand into new regions
Create a culture of excellence, accountability, and customer advocacy
Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified and impactful customer experience
Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback
Qualification
Required
5+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams
A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts
Strong commercial leadership — highly skilled in renewals, pricing strategy, and complex contract negotiations
Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud technologies
Experience with technical personas (i.e DevOps, Engineering Teams)
Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor
Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments
Strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with company goals
Company
ScaleOps
ScaleOps is a platform that automates Kubernetes resource management in real-time.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$79.5MKey Investors
Lightspeed Venture Partners
2024-11-12Series B· $58M
2023-12-19Series A· $15M
2023-01-01Seed· $6.5M
Recent News
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2025-12-02
2025-09-18
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