SoFi · 1 week ago
Associate Manager, Fraud Disputes
United States
Full-time
Remote
Mid, Senior Level
3+ years expSoFi is a next-generation financial services company and national bank that is changing the way people interact with personal finance. The Associate Manager, Fraud Disputes will lead the Disputes team, focusing on training and developing staff while managing complex disputes and ensuring compliance with laws and regulations.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Manage the Disputes team that completes reviews of escalations, complaints, appeals, and disputes
Become a Subject Matter Expert on all dispute types covered by the team
Troubleshoot issues with internal SoFi staff and engineering teams
Research and stay up to date on industry trends as it relates to financial transaction activities and disputes
Proactively work with management on team processes to improve efficiency, accuracy, quality, and speed to outcomes
Adhere to department SLAs and partner with the global workforce team to make sure that team is working at capacity and address any gaps
Direct workflows between staff
Track and address any issues with internal and external partners
Build a rapport with staff to create a positive work environment and culture aligned to SoFi Values
Create strong/positive relationships with internal and external partners
Ensure dispute activities comply with all laws and regulations
Reach out to members, when appropriate to mitigate escalated concerns or issues raised by sr. management
Responsible for providing effective coaching and timely feedback including writing and facilitating mid-year and yearly reviews
Facilitates weekly team meetings and regular (monthly or more) check ins with team members
Qualification
Required
Minimum 3 years of previous experience in banking disputes and investigations
Minimum 3 years of previous management experience at a financial institution
Ability to learn net new processes and systems quickly
Experience in training staff on new processes and procedures
Demonstrate ability to lead a team
Knowledge of banking compliance trends, rules, and regulations
Excellent organizational skills
Strong written and verbal communication skills
Analytical and problem-solving skills
Professional demeanor and excellent work habits
Sound judgment and decision-making skills
Interpersonal skills/ Ability to establish peer relationships
Experience working in processes that must adhere to NACHA, Reg E, Reg CC, Reg D, Truth in Savings Act, etc
Preferred
Management experience and familiarity with SoFi values a plus
Experience managing the relationship with off-shore global operations partners
Experience in customer service, as this role may require outbound calls
A CFE or similar industry designation
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase