CustomMade · 3 weeks ago
Custom Jewelry Project Manager
United States
Full-time
Remote
Mid Level
$65K/yr - $68K/yrCustomMade is a company focused on creating personalized engagement rings and custom jewelry. As a Custom Jewelry Project Manager, you will work closely with customers to design unique pieces, coordinating with various teams to bring their vision to life while managing project timelines and customer relationships.
CommunitiesE-CommerceInternetMarketplaceOnline Auctions
Responsibilities
Work closely with new and existing customers through online messaging
Manage ongoing relationships with existing customers and support on their future projects
Understand key customer preferences to bring their design ideas to life
Make thoughtful design and material recommendations that align with the customer’s priorities
Coordinate with our technical teams to successfully translate the customer’s vision into a manufacturable design
Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions
Communicate design revisions to our CAD designers and concept sketch artists
Share and discuss diamond or gem options
Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style
Create and present quotes for customers that fit their budget and design requirements
Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met
Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction
Review communication techniques, technical guidance, and project strategy feedback with your manager
Experiment with new approaches and resources with the guidance of your manager
Establish and maintain positive working relationships with other Project Managers and cross functional partners
Qualification
Required
Excellent written communication skills, ability to communicate clearly with personality through written text
Client-facing experience in sales, hospitality, luxury retail, or account management
A passion for jewelry and design and an interest in the creative development process
Discerning visual taste
Resourcefulness - the ability to make good decisions in the absence of perfect information
Preferred
A track record of achieving strong sales results
Experience in fine jewelry sales
Technical experience as a jewelry designer, bench jeweler, or artist
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
Bachelor's degree from a competitive college/university
Benefits
Full benefits (health, vision, dental)
401k match
Employee jewelry discount
Holidays and paid time off
Standard business hours, Monday-Friday schedule
Company
CustomMade
CustomMade is an online marketplace connecting buyers who want one-of-a-kind creations with people who make those goods.
Founded in 1996
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$28.06M2025-12-29Series Unknown· $2.21M
2017-09-15Series Unknown· $0.2M
2015-05-21Acquired
Leadership Team
Sasha Shusteff
Co-Founder
Company data provided by crunchbase