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Cone Health · 2 weeks ago

Care Management Assistant II

Greensboro, NC

Full-time

Onsite

Entry Level

1+ years exp

Cone Health is a healthcare organization, and they are seeking a Care Management Assistant II to provide support to Case Managers and Social Workers. This role focuses on ensuring informational accuracy related to patients and insurance, facilitating reimbursement, and maintaining post-acute network relationships.

Health CareMedicalMedical Device

Responsibilities

Provides collaborative administrative support for social workers and Case Managers by filling out appropriate documentation and contacting patients to ease burden of tasks off clinical staff and increase office-wide efficiency

Prepares documents such as referral forms, using proper grammar and spelling to effectively communicate with other providers, both in and outside the organization

Corresponds with patients, caregivers, insurance companies, post-acute vendors and community agencies, under the leadership of a Case Manager or Clinical Social Worker (LSW)

Informs departmental leaders about potential gaps in coverage that social workers may have to note when there may be more resources needed and allowing departmental leadership to strategize on how to tackle said problem

Develops strong business relationships with Cone Health’s Post-acute network partners across the various care settings (SNF, LTAC, IRF, LTAC)

Networks and contributes to business development with the post-acute partners, VBCI leadership, and Cone Acute facilities to provide a feedback loop on referrals and clinical and educational opportunities

Works in a collaborative manor with our Cone health acute care facility a cones post-acute resources, and our community partners to implement and measure an exceptional patient admission experience

Performs other duties as assigned