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One80 Intermediaries · 2 weeks ago

Claims Intake Support Representative (Hybrid After Training)

Peoria Heights, IL

Full-time

Hybrid

Entry Level

1+ years exp

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform. The Claims Intake Support Representative is responsible for managing customer inquiries and claim submissions, ensuring accuracy and efficiency in the intake process, and providing a seamless customer experience throughout the claims journey.

ConsultingInsuranceWholesale

Hiring Manager

Scott Sacadat, MBA

Responsibilities

Respond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing process

Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and procedures

Serve as the subject matter expert beyond the initial frontline Customer Service role, providing in-depth interpretation of customer policies and coverage

Ensure precise and up-to-date records of all claims, communications, and resolutions, maintaining compliance with company policies and industry regulations

Accurately document all claim-related activities and interactions, adhering to company procedures to support transparency, efficiency, and seamless claims processing

Demonstrate professionalism and clarity in all interactions, effectively engaging with carriers, internal Client Executives and external customers

Foster strong relationships through active listening, precise communication, and a service-oriented approach

Adapt communication style to suit diverse audiences, ensuring transparency and understanding in all claim-related discussions

Maintain a collaborative and solution-focused mindset to facilitate seamless coordination and efficient claims processing

Qualification

Claims management systemsInsurance policy knowledgeAttention to detailCustomer service experienceOffice software proficiencyMultitasking abilityCommunication skillsInterpersonal skills

Required

High school diploma or equivalent required

Strong communication and interpersonal skills

Excellent attention to detail and data accuracy

Ability to multitask in a fast-paced environment

Proficiency in claims management systems and office software

Knowledge of life and health insurance policies and terminology

Preferred

Associate's degree preferred

1-3 years of customer service, insurance, or claims-related experience preferred

Company

One80 Intermediaries

One80 Intermediaries provides Underwriter and Wholesale Broker in all forms of Commercial Insurance. It is a sub-organization of Accession Risk Management Group.

Founded in 2019

Boca Raton, Florida, USA

1001-5000 employees