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KamisPro · 2 weeks ago

Application Manager (Donor Operations)

United States

Full-time

Remote

Entry, Mid Level

$97K/yr - $107K/yr

1+ years exp

KamisPro is a national nonprofit organization seeking an Application Manager to support technology systems for donor operations. This role involves managing donor databases, digital fundraising tools, and collaborating with various teams to ensure data quality and system reliability.

RecruitingStaffing Agency

Hiring Manager

Scott Whiteford

Responsibilities

Manage and support applications used for donor operations, including donor databases, digital fundraising tools, and direct mail systems

Serve as a system partner for Development and Donor Operations teams, translating fundraising and reporting needs into system solutions

Support donor data imports, exports, and updates, including Salesforce data loads and Omatic-based integrations

Monitor donor data quality to ensure accuracy and consistency across systems

Support integrations and data exchanges between donor systems and external vendors

Create and maintain donor, campaign, and operational reports

Learn and use Salesforce reporting and dashboards to meet fundraising and leadership needs

Collaborate with stakeholders to improve access to actionable donor data

Assist with ad hoc data requests and recurring fundraising reports

Participate in the evaluation and selection of donor-related software and fundraising tools

Coordinate with vendors to resolve system issues and support enhancements

Assist with managing licenses, renewals, and vendor documentation

Ensure donor applications follow organizational policies and basic security standards

Develop and deliver training materials and sessions for donor systems and reporting tools

Provide advanced support for donor-related application issues in coordination with the IT Help Desk

Create and maintain user documentation, job aids, and procedures

Support staff adoption of best practices for donor data management and system use

Lead and mentor a team of IT specialists and support staff

Manage team performance, provide feedback, and support professional development

Foster a collaborative team environment

Serve as a point of escalation for system-related issues

Qualification

SalesforceDonor databasesData integration toolsFundraising systemsSupervisory experienceUser trainingCommunication skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree in computer science, business administration, or a related field (or equivalent education and experience); master's degree preferred

1+ years of experience managing web-based or hosted software applications

1+ years of supervisory experience

Experience supporting business applications, donor databases, or fundraising systems in a nonprofit or mission-driven organization

Strong interest in donor data, reporting, and operational efficiency

Willingness to learn Salesforce reporting, dashboards, and donor data management

Experience working with data files, imports, or system integrations

Strong communication, organization, and problem-solving skills