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Entegro · 2 weeks ago

Field Manager - New York

New York, United States

Full-time

Onsite

Mid, Senior Level

Entegro is seeking a dynamic and experienced Field Manager to oversee complex infrastructure and transformation projects, particularly focusing on data centre exits and telecom-related initiatives. The Field Manager will manage on-site activities, coordinate with stakeholders, and ensure quality delivery while maintaining client relationships.

ConsultingInformation TechnologyProfessional ServicesProject ManagementTelecommunications

Responsibilities

Act as the primary point of contact for onsite clients, proactively managing their expectations and building strong, lasting relationships through regular communication and progress updates

Address and resolve any client concerns or issues on-site in a timely and professional manner, ensuring minimal disruption to project timelines and maintaining high levels of client satisfaction

Serve as the central hub for all project stakeholders (including clients, internal teams, and subcontractors), ensuring seamless information flow and alignment on project goals, scope, and deliverables

Implement and manage a robust quality control and assurance program on all field projects, conducting regular inspections and audits to ensure work meets or exceeds company and industry standards

Identify and document all non-conformance issues or defects, leading root-cause analysis and coordinating corrective actions with the relevant teams to prevent recurrence

Proactively identify opportunities for process improvement to enhance quality, efficiency, and safety in field operations

Maintain records of all quality assurance activities, including inspection reports and corrective action plans

Lead the mobilisation of field teams for new projects, which includes the involvement in the recruitment, and comprehensive onboarding of new team members to ensure they are fully prepared and aligned with project objectives

Provide ongoing coaching, mentorship, and performance feedback to field staff, fostering a culture of professional growth, accountability, and safety

By working with the Project Lead to accurately forecast and plan for staffing needs, ensuring the right talent is in place at the right time to meet project demands

Validate technical output from field teams, including, asset inventory, installation, commissioning, migration and decommissioning/site clearance activities

Take ownership of the end-to-end subcontractor management process, from sourcing and pre-qualification to selection and contracting

Develop and execute a standardised onboarding program for all new subcontractors, ensuring they are fully vetted, legally compliant, and trained on company safety protocols and quality expectations before commencing work

Monitor and evaluate subcontractor performance against agreed-upon SLAs (Service Level Agreements) and quality standards, addressing any performance issues and fostering collaborative working relationships

Ensure all subcontractor documentation, including contracts, insurance, and certifications, is complete and compliant with all legal and company requirements

The Field Manager will be responsible for reporting key performance indicators (KPIs) to senior staff on a regular basis, including metrics on project completion, quality control, team productivity, and customer satisfaction

Ensure project milestones, timelines, and deliverables are achieved in line with agreed schedules with the Project Management Team

Lead day-to-day execution of data centre exit activities across multiple sites

Coordinate with logistics teams for the secure removal, transport, or disposal of equipment

Travel as required to sites to provide coaching and performance oversight

Qualification

Field team managementProject executionTelecommunication knowledgeHealth & safety complianceMicrosoft OfficeLeadership skillsInterpersonal skillsKPI reportingProcess improvementSubcontractor managementTeam mobilizationPerformance managementRoot-cause analysisTrainingResource planningInstallation best practicesData manipulationContract complianceDetail-orientedDocumentation skillsMentoring