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Girl Scouts of Greater Atlanta · 3 weeks ago

IT Support Associate

MAB - Mableton - Mableton, GA 30126

Full-time

Onsite

New Grad, Entry Level

$21.54/hr - $21.54/hr

Girl Scouts of Greater Atlanta is seeking an IT Support Associate who will provide frontline technical support and troubleshooting for various devices. The role includes managing user accounts, device setup, and ensuring compliance and security in a Microsoft Azure environment.

EducationNon ProfitTraining

Responsibilities

Serve as the first point of contact for technical support, diagnosing and resolving hardware, software, and network-related issues

Provide remote and on-site IT support using tools like ScreenConnect, RustDesk, or QuickAssist

Manage and troubleshoot user accounts and access in Azure Active Directory (Entra ID), Microsoft 365, and related systems

Accurately log, classify, and track incidents, ensuring proper prioritization and documentation

Submit and track warranty repair and replacement requests for devices

Provide technical support for conference room A/V systems, printers, and peripheral devices

Escalate unresolved issues promptly while maintaining ownership and follow-up communication

Onboard and offboard employees, ensuring proper devices, Intune enrollment, applications, and security configurations are applied

Reimage, configure, and deploy laptops, desktops, and tablets using the best practices of Intune Autopilot and endpoint management

Provision and manage desktop VoIP phones, mobile devices, and cloud-based telephony solutions

Maintain accurate inventory records for IT assets, software licensing, and assigned devices

Ensure endpoint devices comply with Intune compliance policies, updates, and encryption standards

Maintain up-to-date technical skills and proactively learn new Microsoft cloud and security technologies

Provide end-user training on hardware, software applications, and IT best practices

Support IT projects involving Azure AD integrations, Intune deployments, network upgrades, security enhancements, and system migrations

Travel within the 34-county jurisdiction as required (~15%)

Occasionally, work on weekends or after hours as needed for critical updates or emergency support

Perform other duties as assigned to support IT operations

Qualification

Microsoft IntuneAzure Active DirectoryMicrosoft 365TroubleshootingDevice configurationCloud technologiesTechnical supportCustomer serviceCertificationsCommunication skillsProblem-solving

Required

Strong customer service and communication skills with a positive, patient, and adaptable attitude

Proven ability to troubleshoot hardware, software, and network connectivity issues effectively

Hands-on experience with Microsoft Intune, Azure Active Directory (Entra ID), and Microsoft 365 administration

Familiarity with Intune compliance, device configuration, and Autopilot enrollment

Ability to work independently and collaboratively in a fast-paced, dynamic environment

Willingness and ability to learn new technologies, security practices, and cloud-based solutions

Must be able to lift and carry up to 50 lbs. and perform physical tasks such as walking, bending, and climbing stairs/ladders

Must be a licensed driver with a reliable, insured vehicle for work-related travel

Preferred

Experience supporting Windows, macOS, and iOS devices

Working knowledge of Azure resource groups, conditional access, or endpoint security solutions

Experience supporting network connectivity issues (Wi-Fi, VPN, firewalls, DNS, DHCP)

Certifications such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Azure Fundamentals (AZ-900), or CompTIA A+/Network+/Security+

Associate's degree in information technology, Computer Science, or a related field (or equivalent work experience)