Lyra Technology Group ยท 8 hours ago
MSP Project Team Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $130K/yr
5+ years expLyra Technology Group is a family of industry-leading technology service businesses, and they are seeking a highly skilled and driven Project Team Manager to join their team. This role involves leading and developing the project management team to ensure successful implementation of client projects, overseeing multiple concurrent engagements, and serving as an escalation point for internal stakeholders and clients.
Business DevelopmentIndustrialInformation Technology
Responsibilities
Lead, mentor, and manage a team of technical project managers
Allocate resources and assign tasks across multiple active projects to optimize utilization and ensure timely delivery
Conduct regular 1:1s, performance reviews, and professional development planning for team members
Foster a culture of accountability, collaboration, and continuous improvement
Provide leadership within an EOS operational environment, including L10 meetings, Rocks, Scorecards, and IDS problem solving
Plan and oversee end-to-end delivery of projects (e.g., onboarding/offboarding clients, network upgrades, file server migrations, Microsoft 365/Google Workspace migrations, cloud deployments, cybersecurity rollouts, infrastructure refreshes)
Ensure all projects follow standardized project management methodologies and MSP best practices
Review and approve project scopes, timelines, budgets, and resource plans
Monitor progress, identify risks, and lead mitigation strategies
Maintain high-quality standards across project documentation, change management, and handoff procedures
Provide change management leadership across people, processes, and technology during project transitions
Serve as an escalation point for project-related client concerns and resolve issues promptly and professionally
Manage difficult client situations with diplomacy, clarity, and confidence
Collaborate with account management and sales teams to ensure project alignment with client business goals
Lead or participate in client meetings, project reviews, and executive-level presentations
Communicate status, risks, and dependencies clearly to leadership and external stakeholders
Develop, refine, and enforce SOPs for project delivery within an MSP environment
Ensure effective use of our tool stack, including: ConnectWise, IT Glue, NinjaRMM, SharePoint
Track and report KPIs including profitability, schedule adherence, utilization, and client satisfaction
Identify opportunities to streamline workflows and improve predictability and efficiency
Coordinate with the Support, Tech/Sec and S/NOC teams to ensure smooth project-to-support handoffs
Partner with engineering and architecture teams to validate solutions, estimates, and implementation plans
Provide feedback to sales and solution design teams based on lessons learned across delivered projects
Qualification
Required
Previous MSP experience
5+ years of project management experience in IT, with 2+ years in a leadership role
Must be semi-local to New York City, with the ability to visit client sites as needed
Strong technical understanding of common MSP services and technologies
Ability to manage multiple concurrent client projects in a fast-paced environment
Strong conflict-resolution skills and experience handling challenging client scenarios
Excellent organizational, written, and verbal communication skills
Detail-oriented and highly organized
Preferred
Bachelor's degree in IT, Business, Project Management, or equivalent experience
PMP, PRINCE2, CSM, PMI-ACP, or equivalent certification
Experience with ConnectWise Manage PSA
Experience managing hybrid or distributed teams
Experience working in or leading teams within an EOS environment
Familiarity with IT Glue, SharePoint, NinjaRMM and other MSP tools
Company
Lyra Technology Group
Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
E
Elliott Hyman
Chief Executive Officer
Recent News
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