ACT · 2 weeks ago
Customer Service Representative - Shreveport, LA
Shreveport, LA
Full-time
Onsite
New Grad, Entry LevelACT is a company that provides call center services, and they are seeking a Customer Service Representative. In this role, you will assist customers with inquiries related to billing, payments, and services while demonstrating excellent communication and problem-solving skills.
Career PlanningEducationNon Profit
Responsibilities
Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance
Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions
Multi tasks to document while speaking with the consumer
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards
Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly
Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs
Regular, predictable, and reliable attendance is critical to success in this role
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Other duties as requested by management
Qualification
Required
Excellent communication and interpersonal skills
Ability to receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing
Problem-solving skills
Good negotiation skills
Self-driven and motivated to meet individual service and sales goals
Responds promptly to customer needs
Maintains confidentiality
Listens to others without interrupting
Keeps emotions under control
Remains open to others' ideas and tries new things
Speaks clearly and persuasively in positive or negative situations
Listens and gets clarification
Responds quickly and effectively to customer questions
Multi-tasks to document while speaking with the consumer
Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality
Applies feedback to improve performance
Monitors own work to ensure quality
Meets clients' specific quality standards
Meets productivity standards
Completes work in a timely manner
Strives to increase productivity
Works quickly
Promotes positive interactions with others through effective communication with customers and team members
Regular, predictable, and reliable attendance
Follows instructions
Responds to management direction
Takes responsibility for own actions
Keeps commitments
Commits to long hours of work when necessary to reach goals
Completes tasks on time or notifies appropriate person with an alternate plan
Good attention to detail and basic computer skills
Clear communication with employees and customers
Must be able to successfully pass a criminal background check
High School Diploma or GED required
Good typing skills
Ability to navigate multiple computer screens and applications
Preferred
Previous call center experience or assisting customers preferred
Company
ACT
ACT is an independent, non-profit organization that provides more than a hundred assessment, research, information, and program management
Founded in 2005
501-1000 employees
H1B Sponsorship
ACT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (13)
2023 (6)
2022 (13)
2021 (8)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$0.03MKey Investors
Amazon Web Services
2022-01-13Grant· $0.03M
Leadership Team
Alex Thome
Chief Product Officer
Stephen Tapp
Non Executive Board Member
Recent News
Corridor Business Journal
2025-10-31
Corridor Business Journal
2025-10-04
2025-08-18
Company data provided by crunchbase