Link Solutions, Inc. ยท 1 month ago
Help Desk Technician (Tier I)
Aberdeen Proving Ground, MD
Full-time
Onsite
Entry Level
$55K/yr - $68K/yr
2+ years expLink Solutions, Inc. delivers reliable and effective Information Technology services to government clients. The Help Desk Technician (Tier I) will provide front-line support for mission-critical personnel, assisting users with hardware and software issues and troubleshooting IT problems.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Respond to user inquiries and provide first-level technical support for hardware, software, and network issues
Guide users through troubleshooting steps and provide basic training on system usage and best practices
Document and track support requests using a ticketing system, ensuring timely resolution and follow-up
Work directly with users and stakeholders to troubleshoot and resolve IT problems
Provide user education to increase security, computer efficiency, and knowledge
Maintain repositories of self-help guides for common user issues and SOPs for processes and procedures
Qualification
Required
Must be a U.S. Citizen
DoD Secret Clearance required
Must be able to obtain and maintain an active DoD Secret Clearance
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
Two (2+) years or more of directly related help desk/service desk experience
Experience providing Tier I technical support
Proficiency with Microsoft Office products
Preferred
DoD Secret Clearance
BA/BS in computer science or information technology
Experience creating and modifying documentation for technical processes and procedures
Experience working in a Department of Defense (DoD) environment
A problem solver and troubleshooter who thrives in resolving complex problems
Excellent communication skills (written and oral) and interpersonal skills
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Benefits
Paid holidays
Paid time off
Medical
Dental
Vision
Company-paid long and short-term disability
Life insurance
Referral bonuses
Relocation incentive program
Certification reimbursement program
Retirement
Company
Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase