Relationship Manager (RM) — Agent & Partner Support jobs in United States
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SuperSonic POS · 1 day ago

Relationship Manager (RM) — Agent & Partner Support

positionTampa, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$50K/yr - $60K/yr
date1+ years exp

SuperSonic POS is a fast-growing all-in-one point-of-sale and payments platform serving various retail sectors. The Relationship Manager (RM) is responsible for supporting agents and partners by managing communications and operational requests, ensuring a smooth partner experience.

Big DataBusiness IntelligenceCloud Data ServicesRetailRetail TechnologySaaSSoftware
Hiring Manager
Mahdi Hussein
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Responsibilities

Serve as the primary point of contact for inbound agent and partner inquiries
Support existing agents with administrative, operational, and MSP-related requests
Ensure timely, professional, and accurate communication with agents and partners
Document all agent interactions, requests, and follow-ups in internal systems
Maintain strong working relationships through reliability and responsiveness
Route requests to the appropriate internal teams (Support, Finance, Underwriting, Engineering, etc.)
Track open items and ensure follow-through until resolution
Monitor outstanding agent needs and proactively follow up as required
Maintain organized records and clear audit trails of agent communications
Support operational continuity as agents transition between workflows or support channels

Qualification

Account managementPartner supportOperationsCustomer successService-oriented mindsetWritten communicationVerbal communicationOrganizational skillsDetail-oriented

Required

1–3+ years of experience in account management, partner support, operations, or customer success
Strong written and verbal communication skills
Highly organized and detail-oriented with strong follow-up habits
Comfortable working in a structured, process-driven environment
Ability to manage multiple requests, priorities, and internal stakeholders
Professional, reliable, and service-oriented mindset

Company

SuperSonic POS

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SuperSonic POS is a modern fully featured back office application for the convenience industry with two modules.
dateFounded in 2018
location
Stuart, Florida, USA
people-size11-50 employees
web-link
https://petrooutlet.com

Funding

Current Stage
Early Stage

Leadership Team

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Mahdi Hussein
Acting CEO
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Company data provided by crunchbase