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Heritage Behavioral Health Center- HBHC · 2 weeks ago

Program Manager, Crisis Stabilization Unit - Decatur, IL

Decatur, IL, US

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care. They are seeking a passionate and experienced Program Manager to lead their Crisis Stabilization Unit, ensuring the delivery of high-quality, immediate, and stabilizing care to individuals experiencing behavioral health crises.

Responsibilities

Provide direct leadership and mentorship to Behavioral Health Specialists

Role model crisis intervention and client engagement techniques

Train and coach staff for clinical competency and professional growth

Directly supervise and mentor a team of 12 Behavioral Health Specialists and 1 Shift Lead

Conduct weekly 1:1 supervision with Shift Lead and bi-monthly 1:1 supervision with staff

Facilitate monthly group supervision sessions to foster team cohesion

Participate in on-call supervision rotation

Review daily narcotic counts for compliance

Ensure full staffing across all shifts to maintain client safety

Track and report staff attendance and call-offs in payroll platform (ADP)

Submit monthly productivity and call-off reports

Maintain daily communication with Assessing Clinician regarding census and admissions

Facilitate shift huddles for seamless care transitions

Collaborate with Residential Rehabilitation Program Manager on inventory and discharge planning

Review and close incident reports within one business day

Develop strategies to reduce LAMA (Left Against Medical Advice) rates

Compile and submit monthly program performance reports

Qualification

Crisis interventionBehavioral health best practicesOperational managementEHR systems proficiencyStaff developmentLeadership skillsCommunication skillsProblem-solving skillsOrganizational skills

Required

Graduate degree in counseling, clinical psychology, social work, or other human service field with ability to obtain licensure or certification as a CADC, LPC, or LSW, within 6 months

Strong leadership, training, and staff development skills

Valid driver's license, reliable transportation, and proof of insurance

Preferred

Prior supervisory experience in crisis, residential, or acute behavioral health settings

Benefits

Generous time off: vacation, sick, personal, and holidays

Wellness benefits: paid wellness days, EAP, fitness reimbursement

Comprehensive insurance: health, dental, vision, flex spending accounts

Retirement: 401(k) and Roth options

Professional growth: tuition assistance and continuing education

Loan forgiveness eligibility through NHSC

Company

Heritage Behavioral Health Center- HBHC

Heritage provides comprehensive community-based services to treat the most serious behavioral disorders and links them closely with providers of inpatient care.

Founded in 1956