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YMCA of Pawtucket · 2 weeks ago

Member Service Representative-Weekend Shifts

Pawtucket, RI 02860

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

YMCA of Pawtucket is a leading nonprofit organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Representative maintains a supportive atmosphere, responds to member needs, and promotes memberships and programs.

FitnessHealth CareWellness

Responsibilities

Responds to the individual needs of the other person

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area

Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships

Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y

Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community

Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues

Applies all YMCA policies dealing with member services

May hand out locker keys and towels; may monitor the locker rooms as required

Qualification

Customer service experienceSales experienceCPR/AED CertificationFirst Aid CertificationBasic computer knowledgeInterpersonal skillsProblem-solving skillsRelate to diverse groups