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Coury Hospitality · 2 weeks ago

PM Host/ Hostess- The Mockingbird Hotel

The Beeman Hotel, 6070 N US 75-Central Expy, Dallas, Texas, United States of America

Full-time

Onsite

Entry Level

1+ years exp

Coury Hospitality is known for its eclectic charm and modern hospitality at The Beeman Hotel. The Host Person is responsible for providing exceptional service to guests, managing reservations, and ensuring a pleasant dining experience.

Hospitality

Responsibilities

Monitors guests entering and exiting dining area. Graciously greets guests upon their arrival. Maintains an accurate, fair and up-to-date waitlist and seating chart. Informs guests when their table is ready. Escorts guests to their seats, provides menus to guests, and informs them of the name of their server

Utilizing Open Table, the Host Person takes reservations, reviews the daily reservation book, and has the ability to seat guests without reservations

To maximize guest service, must have a complete working knowledge of the menus and what is unavailable for that day. Must also be familiar with frequent guests and know their names and preferences

Responsible for directing the seating rotation within the restaurant to ensure a smooth work flow. Must be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. Must be able to balance the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability

Oversees the general functioning of the dining room during the meal service period, relaying information to service personnel, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary. Ensures a congenial dining room atmosphere

Responsible for answering dining room telephone, taking reservations over the telephone and taking messages for staff

Handles all guest service issues in an immediate and gracious manner. Responds promptly and appropriately to guest service issues and reports the situation to the Restaurant Manager on Duty

Completes table checks when assigned and responsible for operation of cash register. Reconciles cash till at start and close of shift. Follows all Company accounting and cash handling policies

Maintains cleanliness of workstation and surrounding areas

Ensures that someone is always present at the host stand

Communicates guest preferences to the service team verbally and through printed chits

Proactively notifies management of any possible seating delays

Assists with the duties of servers and bus persons, such as securing a food or beverage item for a patron, resetting a table for reuse, etc., as the customer traffic flow allows, ensuring the maintenance of food service effectiveness and efficiency. Handles side duties within each shift

Wears required uniform and meets Company grooming/dress policies

Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view

Maintains communication and teamwork with all co-workers and supervisors

Adheres to all Company/department procedures, policies, expectations and quality standards

Qualification

Customer ServiceReservation ManagementMenu KnowledgeMultitaskingInterpersonal SkillsBasic Sanitation KnowledgeComputer OperationsEnglish Fluency

Required

Must be at least sixteen years old (at least 21 years old to serve alcoholic beverages)

Fluency in reading, writing, and spoken English

Excellent personal presentation and interpersonal skills

Ability to communicate effectively with guests, co-workers, and supervisors

Ability to think and communicate clearly, organize and prioritize in high pressure situations

Basic knowledge of the restaurant's menu, ingredients, and cooking techniques, as well as knowledge of the details of our property and upcoming events

Knowledgeable of basic sanitation

Knowledgeable of computer operations and ordering procedures

Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation

Able to successfully multitask

Ability to maintain excellent attendance and punctuality

Ability to work all shifts, weekends and holidays

Ability to walk and stand throughout an eight-hour shift

Occasionally required to reach with hands and arms

Regularly required to talk or hear

Handle or feel objects, tools, or controls

Ability to lift, balance and carry large, oval Dining Room service trays

Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight