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Tidal Wave Auto Spa · 1 month ago

Senior Operations Data Analyst

Thomaston, GA

Full-time

Onsite

Mid, Senior Level

$95K/yr - $115K/yr

Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country, recognized for its commitment to technology and service. The Senior Operations Data Analyst will act as a strategic analytics partner, driving insights and performance improvements across field operations, while building dashboards and conducting sales trend analyses.

Cleaning ProductsConsumerProfessional Services

Responsibilities

Build and maintain dashboards for key sales and operational KPIs

Conduct deep-dive sales trend analysis to identify drivers of increases, decreases, or anomalies

Own and lead a monthly KPI review meeting, presenting sales and operational insights, explaining why changes occur

Analyze operations across sites and regions to identify opportunities, inefficiencies, and profitability risks

Provide field training so operators understand and can act on Power BI dashboards

Perform root-cause analysis on variations in sales, member activity, product mix, labor efficiency, throughput, and equipment reliability

Identify operational anomalies, including discount misuse, site gaming, or fraud-related patterns

Provide tactical, actionable recommendations to: Improve revenue performance, Optimize labor deployment, Increase throughput and efficiency, Reduce downtime and operational costs

Collaborate with field and corporate operations teams to validate insights and support execution of improvements

Build and refine: Store-level dashboards, Executive sales dashboards, Operational sales + membership trend dashboards, Regional performance summaries

Ensure operational data is accurate, consistent, and structured for scalable enterprise use

Automate recurring reports to reduce manual workloads across operations

Conduct detailed data auditing, validation, and reconciliation to ensure absolute accuracy

Qualification

SQLPower BIOperational KPIsPythonRData auditingInnovative thinkerBusiness acumenCommunication skills

Required

Strong SQL and Power BI capability with an emphasis on sales and operations analytics

Deep understanding of operational KPIs including sales, membership trends, churn, signup ratios, plan mix, avg ticket, throughput, labor efficiency, equipment uptime, and volume

Strong ability to interpret and explain sales and membership trends, identifying the true 'why' behind KPI movement

Ability to audit and validate data from multiple operational systems

Experience identifying anomalies or suspicious patterns in operational and sales data

Excellent communication skills for both field operators and executive audiences — able to produce clear, narrative explanations of performance trends

Innovative thinker who identifies new ways to improve sales, operational ROI, and site profitability

Strong business acumen related to multi-site, high-volume service operations

Can pass a drug test and criminal background check

Are legally eligible to work in the United States

Preferred

Experience with additional languages (Python, R, JSON handling) is a plus

Benefits

PTO is based on the company’s PTO policy.

Eligibility for health, dental, and vision coverage subject to 30 day waiting period.

Eligibility for 401(K), subject to plan terms.

Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.

Company-paid holidays.