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Weida Freight System · 1 week ago

operation manager & 2 Customer Service Representatives

Savannah, GA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $80K/yr

5+ years exp

Weida Freight System is a fast-growing 3PL logistics company seeking an Operations Manager to facilitate future growth at their Savannah, GA warehouse facility. The Operations Manager will be responsible for daily warehouse operations, managing KPIs, and driving process improvements to meet customer expectations.

LogisticsTransportationWarehousing

Responsibilities

Develop, manage, and monitor internal and external KPIs and reporting for all warehouse locations

KPI measurement implementation including labor control, inbound / outbound metrics, and inventory

Manages business unit profitability and report performance versus budget objectives and perform analysis of financial results to drive organization action plans (budgets, P&Ls, and quarterly / annual inventory reporting)

Provide strategic leadership and direction on overall warehouse operations to drive business performance

Develop, lead, and drive continued process improvement and safety performance efforts, including program awareness and metric improvements, while operating within guidelines and regulations (TAPA, AIB, OSHA, etc.)

Mentor and develop junior leadership within the organization to establish culture of effective problem-solving based on root cause analysis to improve overall performance

Oversee and coach on-site General Managers located at facilities around the country to drive operational efficiency

Cultivate strong client business relations and manage customer objectives by assessing complex situations, identifying root causes, and developing solution-based strategies that improves customer satisfaction and retention

Support sales efforts to drive business unit growth, onboard new accounts, contract renewals, and pricing

Travel to warehouse locations monthly to support deliverables, collaborate with engineering on layout / product placement, and ensure physical condition of warehouse and equipment are properly maintained

Qualification

Warehouse Operations ExperienceBilingual EnglishBilingual MandarinWarehouse Management SystemsLabor Management SystemsProcess ImprovementCustomer RelationsAttention to DetailOrganizational Skills

Required

Bilingual in Mandarin and English

5+ years of Warehouse Operations experience in Third Party Logistics (3PL)

Proven experience handling large-volume transloading projects

Strong working knowledge of Warehouse Management Systems (WMS)

Hands-on experience with quoting, rating, and customer billing

Direct experience coordinating with drayage carriers, including ensuring Delivery Orders (DOs) are issued correctly and managing port-related charges such as demurrage, per diem, and terminal fees

Ability to work independently with minimal supervision while maintaining accuracy under pressure

Strong attention to detail and excellent organizational skills

Minimum 2+ years of relevant logistics, warehouse, or 3PL experience