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Providence · 2 weeks ago

Senior Service Engineer IS - ServiceNow

United States

Full-time

Remote

Senior Level

$71.70/hr - $122.09/hr

5+ years exp

Providence is a comprehensive health care organization that values its caregivers and focuses on patient-centered care. The Senior Service Engineer will collaborate with various teams to design and improve large-scale services in ServiceNow, ensuring quality and efficiency while driving innovation and troubleshooting complex issues.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Partner with developers, testers, and program managers early in the development process to design, operate, and continuously improve large-scale services that empower IS, non-IS, and clinical caregivers

Define the ServiceNow vision and roadmap, leveraging technical expertise to provide strategic guidance to stakeholders and drive initiatives that achieve KPIs for quality, cost efficiency, and caregiver satisfaction

Advise on requirements and best practices to engineer resilient, secure, and high-performance solutions

Own problems end-to-end—solving them once and for all

Drive innovation, optimize resources, and contribute to disaster recovery readiness, while ensuring every release is predictable, reliable, and high-quality

Qualification

ServiceNowAutomationResilience modelingBack-end developmentRoot cause analysisData analysisHealthcare experienceProblem solving

Required

Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience

5 or more years of related experience

Experience in automation, specifically related to deployment, recovery, or other manual processes

Experience with n-tier solutions

Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)

Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations

Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements

Experience leveraging data and metrics to drive behavior, process, and priority decisions

Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred

Experience in a Healthcare environment

5 or more years of back-end ServiceNow experience

Incorporating best practices and standards into designs for high-performance, manageable services

Expertise in diagnosing and resolving complex, unexpected service issues

Ownership of problems end-to-end, applying root cause analysis and delivering permanent solutions

Skill in analyzing KPIs, usage scenarios, and feature releases to recommend capacity requirements

Ensuring reliability, resilience, and security of production solutions

Benefits

Retirement 401(k) Savings Plan with employer matching

Health care benefits (medical, dental, vision)

Life insurance

Disability insurance

Time off benefits (paid parental leave, vacations, holidays, health issues)

Voluntary benefits

Well-being resources

Company

Providence

Glassdoor3.6

Every day, 119,000 compassionate caregivers serve patients and communities through Providence St.

Founded in 2016

10001+ employees

http://www.providence.org

H1B Sponsorship

Providence has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)