Apply on Employer Site

City of Burbank · 2 months ago

Emergency Communication Specialist

Montrose, CO

Full-time

Onsite

New Grad, Entry Level

The City of Burbank is looking for an Emergency Communication Specialist to join their team at WestCO Dispatch. This role involves receiving, processing, and dispatching emergency and non-emergency calls while operating various telecommunications equipment and providing critical assistance during emergencies.

CommunitiesRecyclingTravelWaste Management

Responsibilities

Receive and prioritize emergency and non-emergency calls and digital requests for help from the public requesting police, fire, ambulance and other emergency services; gather, analyze, and report critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents, and dispatch units according to policy

Administer care by providing pre-arrival medical instruction or directing callers through procedures such as CPR, childbirth, or controlling of blood loss while emergency medical services are en route

Operate a variety of public safety communications equipment including a multi-channel radio, 911 emergency telephone equipment, text-to-911 equipment, advanced location systems, computer-aided dispatch systems, instant recall recorders and paging and intercom systems

Read/interpret maps for the public, field personnel, and other agencies in order to assist in locating certain geographical areas; interpret telephone call locations from maps by applying knowledge of local geography in order to provide appropriate and timely assistance

Provide assistance, information and directions to non-emergency callers; refer and/or transfer calls to outside agencies as appropriate

Coordinate and relay information and assistance requests involving other law enforcement and fire-fighting agencies; coordinate and assign resources as necessary in emergency and non-emergency situations; maintain contact with all units monitoring status and location of police, fire and emergency medical service units

Effectively communicate, orally and in writing, with members of the public as well as internal team members. Teamwork is a vital component of success in this job

Take protective actions for first responders by providing life-safety information during responses such as officer down and MAYDAY calls

Provide assistance, information and directions to emergency and non-emergency callers; refer and/or transfer calls to outside agencies as appropriate

Retrieve criminal justice information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to officers in the field via radio, phone, or messaging applications

Enter automated records of activity into the computer; maintain a variety of logs relating to public safety dispatch activities; compile statistics on calls received

Review policy and procedures with trainees; work directly with trainee on shift to ensure proper techniques, call routing, and appropriate level of response; may provide input to supervisors on trainee progress as requested

May deploy to the scene of planned events, major emergencies, or ongoing incidents; attend assigned trainings and meetings

Perform other duties of a similar nature or level

Qualification

Emergency Medical Dispatch certificationCJIS Databases knowledgeComputer-aided dispatch systemsTelecommunications equipment operationMap readingInterpretationMulti-tasking skillsEffective communicationTyping speedRecord keepingStress managementJudgmentDecision making

Required

Accurately type 7,000 keystrokes per hour

Respond to and resolve difficult and sensitive citizen inquiries and complaints

Effectively communicate and elicit information from upset and irate callers

Establish priority of emergency situations

Perform multiple tasks simultaneously

Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time

Work in an environment that requires rapid multi-processing

Adapt instantaneously to changes in call events

Work all shifts of a 24-hour per day period, a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage

Remain subject to callback and holdover to maintain minimum staffing 24/7

Operate a variety of telecommunications receiving and transmitting equipment

Read and interpret maps and other navigational resources

Establish and maintain accurate records, logs, and files

Work under pressure, exercise good judgment and make sound decisions in emergency situations

Interpret and apply Federal, State and local policies, laws and regulations

Understand and follow oral and written instructions

Operate and use modern office equipment including computer and various software applications

Communicate clearly and concisely, both orally and in writing

Establish and maintain effective working relationships with those contacted in the course of work

Must be 18 years of age or older

Must pass a background investigation that meets all local, state, and federal requirements as well as be without felony convictions

High school diploma or G.E.D

Other combinations of experience and education that meet the minimum requirements may be substituted

Must be able to complete the Western Colorado Regional Dispatch Center's Communication Training Officer Call Taking Training within one year of employment

Possession of, or ability to obtain Emergency Medical Dispatch certification within one year

Possession of, or ability to obtain, Colorado Crime Information Center Computer Operator certification

Benefits

Medical Insurance: Preferred Provider Organization (PPO) medical plan, administered by UMR. This is a high deductible health plan. You will receive the maximum benefits under the plan and pay a smaller amount out of your pocket when you seek medical treatment from a United Healthcare Choice Plus network provider.

Dental Insurance: Coverage is offered through UMR to provide dental and orthodontic care. In addition, our dental plan has no network which allows you to see any dentist you prefer.

Vision Insurance: Coverage is offered through VSP for assistance with contacts, glasses, or other vision needs.

Health Savings Account: A savings account that is tax-free and interest-bearing that you can use to pay for qualified medical expenses like doctor visits, prescriptions, and emergency room bills. The City of Montrose provides an employer contribution at the beginning of the year.

Life and AD&D Insurance: City-paid policies provide security for you and your family. Additional voluntary plans are available to supplement City-paid plans for employees and their dependents.

Retirement Plan: A defined contribution investment program for non-sworn employees. The City will match dollar for dollar up to 8% of your gross base wages. Sworn Police Officers are enrolled in a defined benefit investment program through FPPA.

Paid Holidays: The following holidays are observed by the majority of City Offices.

Paid Vacation and Sick Leave: Employees will receive vacation time each pay period after the first six (6) months of employment. Employees begin earning sick leave immediately.

Employee Assistance Program: Coverage is through Triad. Triad offers brief, solution-focused counseling for employees, their spouses or significant others, and their dependents under 26. The counseling is free and completely confidential.

Black Canyon Golf Membership for City Employees: Free employee golf membership and 20% Rusty Putter and Pro Shop discount.

MRD Community Recreation Center Membership: Deeply discounted membership for employees and their dependents.

Company

City of Burbank

Nestled between the Hollywood Hills and the Verdugo Mountains in the heart of Los Angeles County, the City of Burbank covers 17.16 square miles and is part of the “Tri-Cities” area along with neighboring Glendale and Pasadena.

Founded in 1911