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Otsuka Pharmaceutical Companies (U.S.) · 1 day ago

Manager, HCP Engagement

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $156K/yr

5+ years exp

Otsuka Pharmaceutical Companies (U.S.) is seeking a Manager for HCP Engagement to oversee the daily operation and administration of the R&D Healthcare Professional engagement process. This role involves managing contracts, payments, and ensuring compliance while serving as the primary contact for internal and external stakeholders.

Health CareMedical

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Execute the end-to-end HCP contracting workflow, including drafting agreements, securing internal approvals, and managing signature processes using the centralized system (e.g., iHub/Veeva)

Process all HCP payments and expense reimbursements accurately and in a timely manner, adhering strictly to fair market value (FMV) determinations and financial compliance standards

Serve as the primary operational point of contact for internal R&D stakeholders (GMA, Clinical) and external HCPs regarding contract status, payment inquiries, and logistics

Oversee the consistent input and maintenance of all HCP contract and engagement data within the centralized system to ensure a single source of truth

Monitor and support the HCP engagement process, ensuring accurate tracking of activities and assisting in the identification and resolution of operational bottlenecks in collaboration with the Associate Director

Implement the 'white glove' service standards set by the Associate Director, ensuring professional, timely, and consistent communication with external experts to provide a smooth and effortless engagement experience

Triage and address immediate HCP feedback and complaints regarding the engagement process, escalating systemic issues to the Associate Director for strategic resolution

Maintain meticulous documentation and record-keeping for all HCP contracts and interactions to ensure the CoE is fully prepared for internal and external audits

Support the Associate Director in monitoring for KOL fatigue and contract thresholds by actively tracking expert engagement frequency

Support the Associate Director in the development and routine generation of performance dashboards and KPIs related to contracting cycle time, payment processing, and operational efficiency

Extract and prepare engagement/contracting data for analysis to help identify trends, bottlenecks, and opportunities for process optimization

Utilize technology and the centralized system to support the tracking of all required compliance metrics

Support the identification of process improvement opportunities within the CoE, and contribute to the implementation of innovative solutions including technology and AI tools to enhance workflows across Medical Affairs and R&D

Support the identification of process inefficiencies by gathering operational data and assisting in the implementation of scalable, automated solutions to reduce cycle times and administrative burden

Participate in cross-functional Root Cause Analysis (RCA) efforts, documenting findings and contributing to the execution of corrective and preventive action (CAPA) plans under the guidance of the lead

Qualification

HCP contractingIHub/VeevaFinancial complianceData analysisExcelProject managementCommunication skillsOrganizational skillsInterpersonal skills

Required

Bachelor's degree in Business Administration, Life Sciences, Finance, or a related field is required

Minimum of 5 years of hands-on experience in pharmaceutical or biotechnology operations, with direct experience in HCP contracting, finance operations, or compliance

Proven proficiency in using iHub or similar contract/CRM management platforms for data entry, workflow management, and contract processing

Strong foundational knowledge of global compliance requirements related to HCP engagement, including FMV, transparency reporting, and anti-bribery regulations

Strong project management and organizational skills

Demonstrated in-depth understanding of HCP compliance frameworks and reporting requirements

Deep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements

Proven track record of proactive, entrepreneurial work style

Excellent communication, presentation and collaboration skills

High attention to detail, accuracy, and documentation standard

Proficient with Excel, PowerPoint, and CRM/engagement tracking tools

Strong interpersonal skills with ability to manage multiple cross-functional stakeholders

Benefits

Comprehensive medical, dental, vision, prescription drug coverage

Company provided basic life

Accidental death & dismemberment

Short-term and long-term disability insurance

Tuition reimbursement

Student loan assistance

A generous 401(k) match

Flexible time off

Paid holidays

Paid leave programs

Other company provided benefits

Company

Otsuka Pharmaceutical Companies (U.S.)

Glassdoor4.1

There are two Otsuka pharmaceutical industry companies in the U.S.: Otsuka America Pharmaceutical, Inc.

Founded in 1989

Rockville, Maryland, USA

1001-5000 employees

https://www.otsuka-us.com

H1B Sponsorship

Otsuka Pharmaceutical Companies (U.S.) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (6)

2023 (11)

2022 (5)

2021 (9)

2020 (13)