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Onit Management Consulting · 2 weeks ago

Client Services and Operations Manager

Greater Seattle Area

Contract

Hybrid

Mid Level

3+ years exp

Onit Management Consulting is a boutique consulting firm dedicated to delivering strategic insights and operational excellence to clients. The Client Services and Operations Manager will balance client engagement, business development, marketing support, and operational management while ensuring seamless internal operations that drive efficiency and scalability.

ConsultingManagement Consulting

Responsibilities

Serve as the primary point of contact for day-to-day client relationships, monitoring engagement progress, addressing inquiries, resolving issues, and ensuring exceptional service and timely communication

Coordinate across project teams and consultants, assisting with meeting preparation, document development, and project coordination to ensure all deliverables exceed client expectations

Represent Onit at industry events, networking sessions, and conferences to enhance the firm’s visibility

Manage the business development pipeline, including downloading and reviewing RFPs, maintaining the CRM tool, supporting proposal development, and tracking/following up on leads

Oversee the firm’s social media presence, developing content strategies that highlight thought leadership, client success stories, and firm updates, while ensuring consistent branding and monitoring engagement

Collaborate with leadership to identify new markets and service offerings

Document and maintain business processes (SOPs) to ensure operational efficiency, repeatability, and scalability

Oversee administrative details such as tracking and maintaining essential business certifications, vendor registrations, and internal reporting

Qualification

Business DevelopmentClient Relationship ManagementOperational ManagementMicrosoft Office SuiteCRM ToolsLeadership PotentialWritten CommunicationVerbal CommunicationOrganizational SkillsAdaptabilityProject Management

Required

Bachelor's degree in Business, Marketing, Communications, or a related field

3–5 years of experience in consulting, professional services, business operations, or a similar environment

Strong organizational skills with the ability to manage multiple priorities and deadlines effectively

Excellent written and verbal communication skills; a professional and responsive demeanor

Ability to work both independently (remotely) and collaboratively in a fast-paced setting

High proficiency in the Microsoft Office Suite and experience with CRM tools and social media platforms

Preferred

Priority consideration given to candidates with experience supporting public sector and similar clients e.g. government departments, utilities, and transit agencies