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PALECEK · 1 week ago

Customer Experience Account Manager, Residential

Richmond, CA

Full-time

Onsite

Mid Level

$30/hr - $35/hr

3+ years exp

Palecek is a family-owned company that values integrity, loyalty, and strong partnerships. The Customer Experience Account Manager – Residential will be responsible for providing excellent customer service and fostering sustainable customer relationships through various communication channels.

FurnitureLightingManufacturing

Responsibilities

Daily customer facing interaction via website, email, and phone calls

Understanding customer needs, ability to determine cause of the problem, and provide an expedited resolution

Provide superior customer service and communication to internal and external customers

Work with Customer Experience Manager to ensure proper customer service is being delivered

Identifies opportunities to update or improve customer service procedures and makes recommendations to the Customer Experience Manager / Director of Customer Experience or other appropriate staff

Maintenance of customer accounts, keeping accurate and detailed records of interactions, including inquiries, changes, complaints, or comments

Order management and support of assigned Sales Representative territory

Cultivate lasting customer relationships and proactively go above and beyond to foster engagement

Adhere to company communication procedures, guidelines, and policies

Effectively communicate customer feedback about products to the relevant internal teams

Actively listens to customers and handles stressful situations with compassion and empathy

Perform other duties, as requested

Qualification

Customer service experienceNetSuiteMicrosoft Office SuiteAS400Similar ERPProfessional communicationMulti-taskingPatienceInterpersonal skillsAttention to detailIntegrity