Salesforce · 22 hours ago
Success Architect - Service Cloud
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$133K/yr - $224K/yr
10+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Success Architect plays a pivotal role in supporting Salesforce’s most critical customers by providing expert guidance on solution design and optimizing Salesforce technology to drive long-term business success.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption
Lead with Expertise – Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Service Cloud innovations, ensuring they are equipped with the latest product developments, best practices, and emerging trends
Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions
Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption
Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers
Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth
Qualification
Required
10+ years of experience in software, system, or enterprise architecture
Expertise in Salesforce products, platform capabilities, technical governance, and best practices
Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices
Ability to assess business objectives, propose solution options, and drive stakeholder alignment
Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences
Skilled in creating clear, visually compelling design documents for diverse stakeholders
Proven ability to lead discussions, influence decision-making, and advocate for best practices
High proficiency in English
Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation
Provide data-driven insights on customer success stories and industry trends
Passion for continuous learning and staying ahead of emerging technologies
Strong knowledge of Salesforce Service Cloud features, including case management, Omni-Channel routing, Knowledge, Service Console, and automation tools like Flow and Einstein Bots
Ability to configure and optimize these features to meet business needs
Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations
Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations
Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations, and suboptimal sharing and security model configurations
Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC)
Ability to develop and optimize custom triggers, controllers, batch jobs, and asynchronous processing
Familiarity with governor limits and best practices for efficient code execution
Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules, and data governance best practices
Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica), and third-party connectors
Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures
Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect and Event Relay
Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant
Preferred
Familiarity with industry- or vertical-specific solutions
Desired: Field Service Consultant, Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect)
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase