Clayton · 1 month ago
Benefits LOA Coordinator III
Maryville, TN
Full-time
Onsite
Mid Level
$24.51/hr - $30.64/hr
3+ years expClayton is a company focused on administering various leave programs, and they are seeking a Benefits LOA Coordinator III to manage these processes. The role involves ensuring compliance with leave regulations, providing customer service to Team Members, and collaborating with various stakeholders to facilitate leave administration.
Real Estate
Responsibilities
Administer company, state, and federal leave programs (e.g., FMLA, ADA, state paid leave, personal leave)
Ensure compliance with all applicable federal, state, and local leave regulations, including timely documentation and reporting
Maintain up-to-date knowledge of evolving leave laws and regulations, including state-specific paid leave mandates
Provide exceptional customer service throughout the leave cycle to ensure a positive and informed Team Member experience
Serve as a subject matter expert and resource to Team Members, managers, and HR leaders regarding leave policies, eligibility, and procedures
Consult with Team Members prior to leave regarding policy details, paid time off usage, disability benefits, and return-to-work expectations
Coordinate return-to-work processes, including accommodation discussions, in collaboration with HR and management
Build and maintain strong relationships with key stakeholders, including HR Business Partners, department managers, and external vendors
Partner with internal departments (e.g., Payroll, Benefits, Legal) to ensure accurate and timely leave administration
Utilize Workday to initiate, track, and manage leave cases with accuracy and timeliness
Ensure all leave-related transactions are processed correctly in Workday, including leave start/end dates, pay adjustments, and benefit changes
Monitor system workflows and resolve errors or discrepancies in coordination with HRIS and Payroll teams
Generate reports and dashboards to track leave trends, compliance metrics, and case resolution timelines
Assist Team Members with filing short-term and long-term disability claims; ensure accuracy and completeness of documentation
Liaison with third-party insurance vendors to monitor claim progress and resolve issues
Respond to inquiries from Team Members and family members regarding disability and life insurance benefits
File life insurance claims promptly and provide compassionate support to beneficiaries throughout the process
Ensure compliance with internal policies and external regulations related to disability and life insurance claims
Qualification
Required
High school diploma or equivalent required
Minimum 3-5 years of experience administering FMLA, ADA, state paid leave, and company-specific leave programs
Proficiency in Workday or similar HRIS platforms for processing and tracking leave cases
Ability to generate reports, audit data, and troubleshoot system workflows related to leave and benefits
Strong Microsoft Office skills (Excel, Outlook, Word, Teams, etc.)
Working knowledge of short-term and long-term disability and life insurance claim processes
Experience coordinating return-to-work and accommodation processes
In-depth understanding of federal and state leave laws, including FMLA, ADA, and emerging state paid leave mandates
Ability to interpret and apply legal and policy guidance to ensure compliant leave administration
Strong interpersonal and communication skills to build relationships with HR leaders, managers, and third-party vendors
Ability to explain complex leave policies and procedures clearly to Team Members and stakeholders
Experience handling sensitive conversations with empathy and professionalism
Proven ability to deliver exceptional customer service throughout the leave cycle
Strong organizational skills to manage multiple cases and deadlines simultaneously
Attention to detail and accuracy in documentation and follow-up
Ability to assess unique leave situations and apply policy and legal guidance appropriately
Sound judgment in escalating issues and collaborating with legal or compliance teams when needed
Benefits
Health, dental, and vision benefits package
Competitive 401K programs, including investment options and company matching for full and part time team members after one year
Paid parental leave
Tuition reimbursement
Employee Assistance Programs
Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program
Holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members
Onsite restaurant
Onsite fitness facility with full gym
In-person and virtual workout classes
Yoga / barre studio
Volleyball and basketball courts
Walking paths
Disc golf course
Company
Clayton
Founded in 1956, Clayton is committed to opening doors to a better life through homeownership.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2003-08-07Acquired
Leadership Team
Colt Davis
Chief Operating Officer, Home Building Group
Brooke Henry
Executive Assistant To Chief Information Officer
Recent News
2025-12-19
Morningstar.com
2025-09-24
Company data provided by crunchbase