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YETI · 3 days ago

Credit and Collections Specialist

Austin, TX

Full-time

Onsite

Entry, Mid Level

YETI is a company that values time spent outdoors and provides high-quality gear for adventures. The Credit and Collections Specialist is responsible for managing credit approvals, monitoring customer accounts, and ensuring timely collection of outstanding receivables, which is crucial for maintaining healthy cash flow and minimizing financial risk.

ManufacturingOutdoorsSporting Goods

Culture & Values

Responsibilities

Proactively contact customers regarding overdue accounts via phone, email, and written correspondence

Resolve billing disputes and negotiate payment arrangements

Maintain accurate records of collection activities and customer communications

Collaborate with sales, customer service, and finance teams to resolve account issues

Prepare aging reports and provide regular updates to management on collection status

Recommend accounts for escalation, legal action, or write-off when necessary

Ensure compliance with company policies and applicable laws and regulations

Periodically perform audit of billing processes for assigned portfolio by comparing YETI open receivables to customer open payables and collect on past due items:

Reconcile and resolve billing gaps discovered in audit process

Ensure that accounts in assigned portfolio pay within assigned payment terms

Make outbound collections calls (or emails) for customers with past due balances

Work with AR Specialist to ensure that payments are applied correctly and in timely manner:

Reconcile any discounts, credits, rebates, allowances, and resolve any disputes

Monitor A/R Collection Hold Dashboard for assigned portfolio

Qualification

B2B collectionsSAPExcelMicrosoft OfficeDispute resolutionAccount managementOrganizationPrioritizationAttention to detailCommunicationSelf-starterProblem solving

Required

Strong Excel skills and experience in Microsoft Office

Analytical mindset, ability to research and identify, design, and implement process improvements

Strong attention to detail, organization, and prioritization

Able to handle changing priorities and use good judgement in stressful situations

Comfortable communicating to accounts as often as needed to achieve goals

Self-starter, ability to stay positive under pressure

Able to work in an ambiguous, fast-paced environment

Preferred

Bachelor's degree preferred or equivalent experience in B2B collections, customer service, dispute resolution or account management experience preferred

SAP experience preferred