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General Dynamics Information Technology · 1 week ago

ServiceNow CMDB Engineer

Tampa, FL

Full-time

Onsite

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting and mission services to the U.S. government. As a ServiceNow CMDB Engineer, you will design, implement, and maintain a ServiceNow CMDB solution, ensuring high standards of data quality and collaborating with IT and business teams to enhance asset visibility and data integrity.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Design, configure, and maintain the ServiceNow CMDB, ensuring high standards of data quality, consistency, and accuracy

Lead the development and implementation of ServiceNow Discovery and Service Mapping processes to improve asset visibility and data integrity

Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions

Establish and enforce CMDB governance policies, procedures, and best practices

Troubleshoot and resolve issues related to CMDB, Discovery, and associated ServiceNow modules

Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles

Support ServiceNow platform upgrades, patches, and performance optimization

Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management

Provide training and guidance to internal teams on CMDB usage, governance, and best practices

Qualification

ServiceNow CMDBITSM processesJavaScriptCompTIA Security+ CEServiceNow Certified System AdministratorITIL v4 principlesAnalytical skillsProblem-solving skillsCommunication skillsCollaborative skills

Required

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able To Obtain: Top Secret/SCI

CMDB, ServiceNow Configuration Management Database (CMDB), ServiceNow IT Service Management (ITSM)

CompTIA Security+ CE | CompTIA - CompTIA

5 + years of related experience

US Citizenship Required: Yes

Certification: Applicable DoD 8140 or DoD 8570 Certification

5+ years of related experience

Strong expertise in ITSM processes and their integration with CMDB

Proficiency in JavaScript, Glide API, and ServiceNow scripting

Solid understanding of IT infrastructure components (servers, networks, databases, etc.)

Familiarity with data modeling, normalization, and data integrity concepts

Excellent problem-solving, analytical, and communication skills

Ability to work collaboratively in a fast-paced, mission-critical environment

Secret clearance required with eligibility for TS/SCI

Preferred

Experience with Linux server administration and MariaDB best practices

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – CMDB

Experience with integrations using REST/SOAP APIs

Knowledge of ITIL v4 principles and practices

Familiarity with additional ServiceNow modules (ITOM, ITAM, SPM, ATF, etc.)

Hands-on experience with Application Control and Compliance Verification (ACCV-V) for ensuring compliance and governance across IT assets

Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits

ServiceNow Certified System Administrator (CSA) or Certified System Engineer

ITIL v4 Foundation Certification

Benefits

Comprehensive benefits and wellness packages

401K with company match

Paid time off

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

Flex work weeks

Vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees