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Mississippi Gulf Coast Community College · 3 weeks ago

Infrastructure Technician / AS1259P

Hattiesburg, MS

Full-time

Onsite

Mid, Senior Level

5+ years exp

Mississippi Gulf Coast Community College is seeking an Infrastructure Technician responsible for the maintenance and development of the College's network infrastructure components. The role involves managing network hardware, troubleshooting connectivity issues, and supporting the Network Administrator with various tasks and projects.

EducationHigher EducationPrimary Education

Responsibilities

Maintain, upgrade, troubleshoot, and repair network hardware and interfaces for students and employees

Document and update physical and logical camera layouts and device configurations

Troubleshoot and resolve general network connectivity issues

Offer timely and effective solutions while minimizing downtime for users

Utilize network management and monitoring tools

Serve as a primary point of contact for camera and access management systems

As issues arise this position will be the liaison between the police chiefs and the Technology and Research division

Quarterly cleaning and inspection of each camera on the campuses

Reports from these inspections will be prepared and delivered to the individual campuses for review with any recommended action items

Any malfunctioning equipment will be reported to the police chiefs AND the Director, Network and Infrastructure Services

Ongoing maintenance of all hardware and software that control the security cameras

Maintain video storage devices and maintain available storage per minimum required days of recordings per college policy

Advising of impending necessary upgrades

Advising Police Chiefs of possible improvements

Ethernet and fiber optic cabling as it relates to the camera/CATV infrastructure

Assist with configuration deployments and troubleshooting regarding cameras

Ensure recordings are being saved daily

Maintains user permissions to Camera Management Software

Maintaining Cable Television Distribution facilities at each campus

Monitoring on a weekly basis to confirm that each of the channels on the systems is functioning properly

Continuous professional development regarding security camera and cable television distribution technologies

Primary point of contact for building door access installations, configurations, and troubleshooting

Maintains door access infrastructure hardware and administrative software

Primary point of contact for card access credential troubleshooting

Technology and Research liaison for cabling vendors for add/move/change requests for network infrastructure

Utilizes college ticketing software to respond to requests and track work completed

The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications

The design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications

Other duties as assigned

Manage and prioritize technical support tickets submitted via an online ServiceNow ticketing system

Triage and assign cases in a timely manner to the appropriate technical team

Accurately log, update, and close support cases, ensuring detailed documentation of each issue and resolution

Follow up on open tickets to ensure successful resolution

Track, monitor, and main ain accurate data in Asset Panda Inventory Management System

Ensure all network related inventory assets are accounted for, properly documented, and easily retrievable

Develop and conduct a variety of training sessions for college employees on technology usage and best practices

Maintain quality technical documentation and resources to support users and facilitate knowledge sharing

Continuously improve technical knowledge through training, workshops, and self-study

Communicate effectively with users to ensure that they are informed of the status of their requests and that their technical issues are resolved to satisfaction

Work closely with other technical teams within the Division of Technology & Research to escalate complex issues and share knowledge of common problems and solutions

Ability to work within strict deadlines and manage tickets in a high-pressure environment

Assume responsibility for special assignments initiated by administration or stakeholders

Adhere to all policies, procedures, and laws governing employees of the institution

Perform all other duties as assigned by your supervisor

Qualification

Network managementCamera managementEthernet cablingMicrosoft OfficeNetwork+ CertificationCable television systemsTechnical supportProblem resolutionTechnical documentationCommunication skills

Required

Minimum of an Associate Degree in a technical field, or 5 years' experience working in an enterprise or campus networking and camera management related environment

Ability to work at extreme heights

Experience with ethernet cabling; including connectors, patch panels, and connectivity troubleshooting

Experience working with Microsoft Office Productivity Suite

Willingness to travel to multiple campuses

Excellent oral and written communication skills in both technical and non-technical environments

Physically able to complete minimal tasks related to the position, including lifting 50 lbs., climbing stairs and ladders

Must have a valid driver's license