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TELCOR Inc · 1 month ago

Software Support Analyst

Lincoln, NE

Full-time

Onsite

New Grad, Entry Level

TELCOR Inc is a nationally recognized provider of health care software, seeking a motivated team member for their Revenue Cycle Management product line. The role involves providing excellent service and support for TELCOR's RCM product, managing customer inquiries, and participating in projects under supervision.

Health CareHospitalInformation TechnologySoftware

Comp. & Benefits

Responsibilities

Providing support and education for TELCOR’s RCM product line in response to customer inquiries

Escalating issues as appropriate

Participating and managing customer and TELCOR projects under supervision

Updating and maintaining product specifications

Developing, maintaining, and updating processes and procedures

Developing and maintaining operational product knowledge

Participation in customer version upgrades and subsequent release activities

Qualification

Healthcare billingWorkflow analysisData analysisCustomer service principlesHealth care information systemsWindows operating systemMicrosoft WordMicrosoft ExcelMedical terminologyDocumentation of proceduresFluent in English

Required

Must be well versed in medical terminology; knowledge of healthcare billing preferred

Experience with workflow analysis, data analysis, testing, documentation of procedures

Knowledge of principles and processes for providing customer service

Must have Bachelor's degree or Associates, plus relevant experience

PC literate - must know Windows® operating system environments and office tools; e.g., Word®, Excel®

Fluent in written and spoken English (North America) language

Participate in on-call rotation for RCM service customers

Occasional travel to customer sites for service activities when required

Preferred

Experience with implementation and/or service of health care information systems

Company

TELCOR Inc

TELCOR is the proven leader of healthcare software solutions for point of care middleware and laboratory revenue cycle management software and services.

Founded in 1995