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Hylant · 2 weeks ago

Associate Client Service Manager - Employee Benefits

Lake Mary, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Hylant is a full-service insurance brokerage with over 20 offices in seven states. The Associate Client Service Manager will support clients for an assigned book of business, ensuring a positive experience and client retention while collaborating with internal resources.

Insurance

Growth Opportunities

Responsibilities

With guidance, serve as the primary service contact to clients for a low to moderately complex assigned book of business. This includes oversight of all client servicing needs, team engagement, responsiveness, deadlines and escalation needs

Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards

Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards

Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships

Support more senior staff on larger or more complex accounts to identify, design, communicate and implement cost effective solutions to cover risk appropriately. This will include, with direction, pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing or assisting with risk assessment

Serve as a back-up at all support levels as needed

With guidance, manage Client Engagement Strategy (CES) compliance for assigned clients

Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate

Perform other duties and special projects as requested

Qualification

Insurance client serviceActive Life & Health LicenseMicrosoft OfficeRisk managementCommunication skillsTeamwork

Required

Bachelor's degree business, insurance, risk management, or related field of study. Equivalent combination of education and work experience may be considered

Two (2) or more years of insurance client service experience

Active Life & Health License or the ability to obtain within 90 days of employment

Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)

Excellent attention to detail, oral and written communication skills

Ability to work well in a team environment