Proofpoint · 2 days ago
Sr. Manager, Customer Success
Pittsburgh, PA
Full-time
Hybrid
Senior Level
7+ years expProofpoint is a leader in human-centric cybersecurity, serving half a million customers including 87 of the Fortune 100. They are seeking a Customer Success leader to manage a team focused on driving product adoption and long-term customer health through partnerships, ensuring successful onboarding, value realization, and renewal growth.
EmailEnterprise SoftwareInformation TechnologyNetwork SecuritySaaS
Responsibilities
Develop a Partner-focused Customer Success Strategy
Build strong relationships with a small group of named Partners and understand the strengths/weaknesses they bring to customer relationships and success
Determine which of our core Customer Success offerings (e.g., Health Checks, CISO decks, value summaries, and Red account support) will provide the greatest lift for end customer renewal rates and can be delivered through (or in partnership with) the Partner
Work with our Partners and external teams to make those services available and evangelize them through regular Partner engagement
Collaborate with the Channels SE team on enablement and messaging to Partners to emphasize how these services fit within the Proofpoint customer lifecycle
Create a trusted relationship with GTM teams at our Partners
Ensure that our key Customer Success offers are being regularly delivered to a Partner’s customer base with a focus on upcoming renewal cycles
Advise Partners proactively on where and how to run Customer Success for Proofpoint
Be data driven in how and where you spend your time, working with both Partner teams and end customers that can make a material difference to our company outcomes
Be hyper reactive to customer issues that arise and help Partners get them solved before it creates churn risk in the future
Support partners in business reviews and escalation management
Closely track execution to be able to report on activities, risks, and outcomes
Forecast retention risks for your Partners 2+ quarters ahead
Work with Channel Sales teams to align partner strategy, incentives, and execution
Provide structured feedback loops to improve partner programs and the customer lifecycle
Qualification
Required
7-10+ years in Customer Success, Channel Management, Account Management, or equivalent SaaS experience
Technical knowledge of Cybersecurity products with Proofpoint knowledge being an advantage
Ability to build trust quickly with both partners and executive-level customer stakeholders
Strong analytical skills—comfortable interpreting product usage data and customer health signals
Excellent communication, presentation, and facilitation skills
A passion for helping customers achieve outcomes and a mindset for continuous improvement
Preferred
Experience working within a partner-led or reseller-driven go-to-market model
Benefits
Competitive compensation
Comprehensive benefits
Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.].
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (52)
2023 (47)
2022 (103)
2021 (71)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Sumit Dhawan
CEO
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2026-01-06
2025-12-18
Company data provided by crunchbase