Alteryx · 4 hours ago
Sr. Manager Customer Education Delivery (remote)
United States
Full-time
Remote
Senior Level
$150K/yr - $175K/yr
5+ years expAlteryx is a company seeking a results-driven leader for their Customer Education Services team. The Senior Manager, Customer Education Delivery will oversee a global team, focusing on optimizing training delivery processes and ensuring a world-class customer education experience.
AnalyticsArtificial Intelligence (AI)Business IntelligenceData GovernanceData IntegrationData ManagementMachine LearningPredictive Analytics
Responsibilities
Lead and optimize the day-to-day and strategic delivery of instructor-led and digital education services for a global customer audience
Manage, coach, and mentor a team of instructors, cross-functional education delivery resources, and external delivery partners to achieve high-quality outcomes and maintain a CSAT goal of 95%
Develop and implement processes, standards, and operational plans that improve scalability, efficiency, and overall training impact
Collaborate cross-functionally with Product, Customer Success, Community, and Sales teams to align training delivery with business objectives and customer needs
Project manage key initiatives, including new platform rollouts, entitlement catalog management, and major education delivery programs
Consult with customers and internal stakeholders to develop learning paths and curricula that align with customer success plans and internal goals
Represent Education Delivery in cross-functional working groups (technical and non-technical) to advocate for customer learning needs and feedback
Plan and oversee training operations, including session scheduling, resource management, instructor capacity planning, and utilization tracking for both dedicated and contingent workforce resources
Serve as an escalation point for education delivery support and customer inquiries, ensuring quick and effective resolution
Use tools such as LMS platforms, Excel, and PowerPoint to create detailed delivery plans, reports, and communications for team and stakeholder visibility
Devise and execute rollout strategies for new training programs, certifications, and content releases
Qualification
Required
5+ years of experience leading customer education, training delivery, or professional services teams in a large or complex organization
Proven ability to manage teams to measurable performance goals, including customer satisfaction, delivery quality, and utilization
Experience with service delivery organizations at scale, including managing scheduling, availability, and capacity planning
Exceptional communication skills — both written and verbal — with the ability to communicate effectively with audiences ranging from C-level executives to end users
Strong organizational and project management skills; able to manage multiple priorities and complex logistics simultaneously
Demonstrated leadership style centered on accountability, respect, and adaptability through change
Experience collaborating across functions including Product Management, Development, Customer Success, and Sales
Strong balance of strategic vision and hands-on execution; able to 'own the business' while working cross-functionally for alignment
Bachelor's degree in Business, Education, or Communications, or equivalent professional experience
Experience with Learning Management Systems (LMS) — familiarity with SabaCloud and Docebo preferred
Proficiency with Alteryx tools and data analytics concepts is highly desirable
Preferred
Experience building and scaling global education delivery programs
Ability to learn and navigate new software quickly and troubleshoot issues efficiently
Understanding of educational design principles (e.g., cognitive load, encoding, recall, evaluation)
Proven success working in matrixed, fast-paced environments that require flexibility and cross-functional influence
Company
Alteryx
Alteryx is a leading provider of an end to end data science & analytics platform for the enterprise
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.41BKey Investors
Insight Partners
2023-12-18Private Equity
2023-12-18Acquired
2023-02-28Post Ipo Debt· $450M
Leadership Team
Andy MacMillan
Chief Executive Officer
Rajkumar Irudayaraj
SVP, Global Technology & Innovation Partners
Recent News
solutionsreview.com
2025-12-13
2025-12-05
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