Entry Level Technical Support Engineer jobs in United States
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IBM · 1 week ago

Entry Level Technical Support Engineer

positionAustin, TX
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

IBM is seeking curious, driven, and customer-focused engineers to join their team of Technical Support Engineers. In this role, you will resolve client product issues, optimize product usage, and educate clients on best practices while collaborating with global support and engineering teams.

Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud
Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM
Create and update knowledge base articles to share insights
Educate clients on product usage and best practices
Work with Engineering and Product teams to improve IBM solutions
Participate in proactive support activities such as upgrade planning and product adoption

Qualification

Computer Science degreeTroubleshooting skillsWindows/Linux familiarityProgramming languagesCustomer service experienceSoftware development conceptsSystem integration understandingFluent in EnglishCommunication skills

Required

Bachelor's degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field
Strong communication skills and a passion for customer satisfaction
Familiarity with Windows/Linux operating systems
Basic understanding of troubleshooting and problem resolution
Fluent in English

Preferred

Experience within customer service teams
Exposure to programming languages like Java, Python, etc
Understanding of software development concepts and system integration

Company

IBM

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IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
dateFounded in 1911
location
Armonk, New York, USA
people-size10001+ employees
web-link
http://www.ibm.com

H1B Sponsorship

IBM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)

Funding

Current Stage
Public Company
Total Funding
unknown
2011-01-14IPO

Leadership Team

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Alain Bénichou
Chief Executive Officer, IBM Greater China Group
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Alex Yang
CTO and Chief Architect

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Company data provided by crunchbase