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MasTec Advanced Technologies · 3 weeks ago

Lead Customer Service Spe

Miami, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers. The Lead Customer Service Specialist manages a team of Customer Service Specialists, overseeing daily tasks related to customer communication and easement acquisition.

Information TechnologyTelecommunications

Responsibilities

Oversee the functions and all work associated with the of Customer Service aspect of the project and the assigned team

Ensure all documents (easements, JBs, etc.) are obtained and completed accurately

Handle customer escalations

Participate in customer (FPL) update meetings

Track employee hours and submitting in a timely manner

Responsible for reporting work completed (contract units) for each employee

Train new hires to learn the project and best practices

Assign new jobs and manage workload among team

Maintain on-going communication with internal team, FPL, and property owners throughout all stages of the project

Qualification

Customer service experienceTeam managementOrganizational skillsInterpersonal skillsWritten communicationOral communicationAttention to detailWork under pressure

Required

High School Diploma or equivalent combination of related education and experience

Associates Degree

Minimum of two (2) years customer service experience required, preferably in a construction or project environment

Preferred

Expert ability to project professional image and provide excellent customer service

Expert ability to establish and maintain credibility and interpersonal relationships with diverse group of individuals

Expert ability organizational and planning skills attention to detail productive without compromising quality

Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals

Solid ability to work under pressure to meet deadlines while managing internal and external customer expectations