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Fleet Farm · 1 month ago

Online Fulfillment Coordinator

Mankato, Minnesota, United States

Full-time

Onsite

Entry Level

2+ years exp

Fleet Farm is a retail company seeking an Online Fulfillment Coordinator to act as the in-store expert for online fulfillment. The role involves processing online order fulfillment and training team members on the fulfillment process to ensure customer satisfaction and accuracy.

E-Commerce

Responsibilities

Responsible for ensuring Buy Online Pickup In Store (BOPIS) orders are fulfilled within a four-hour timeframe to ensure customer satisfaction

Ensure payment is collected for BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders

Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service

Work collaboratively with Store Leadership and Corporate Partners regarding the online fulfillment processes, procedures, reporting, and discrepancies

Responsible for maintaining accurate filing and organization of all paperwork and forms related to online fulfillment

Ensure all items are being picked and binned according to company guidelines

Properly prepare and pack customer orders for shipment using correct materials in a timely manner

Responsible for coordination and communication of daily online fulfillment needs within the store

Properly organize, stock, audit, and fulfill layaway orders during the holidays

Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives

Qualification

Online order fulfillmentRetail e-commerce experienceLogistics experienceForklift certificationMicrosoft Office SuiteTeam collaborationAttention to detail