Viking Performance, Inc. · 3 weeks ago
Automotive Technical Support/Customer Service
Lakeville, MN
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $80K/yrViking Performance, Inc. specializes in automotive high-performance shock absorbers, springs, and bearings for various markets. They are seeking a Technical Support / Customer Service Specialist to assist customers with product selection, handle orders, and resolve any issues related to products or services.
AutomotiveE-CommerceTransportation
Responsibilities
Have strong automotive knowledge, especially regarding early and late model muscle cars, and racing applications
Assist customers in determining and selecting the proper product for their particular vehicle and vehicle use
Answer product questions as needed; suggest information about related products
Receive orders by email, fax, and answering the telephone
Open and maintain customer accounts by recording and updating account information
Enter orders and verify product availability
Keep customers informed by confirming and clarifying orders. Communicate shipping or back-order delays, and track delayed packages
Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; follow up to ensure resolution
Assist in processing UPS shipments and billing as needed
Qualification
Required
Have strong automotive knowledge, especially regarding early and late model muscle cars, and racing applications
Assist customers in determining and selecting the proper product for their particular vehicle and vehicle use
Answer product questions as needed; suggest information about related products
Receive orders by email, fax, and answering the telephone
Open and maintain customer accounts by recording and updating account information
Enter orders and verify product availability
Keep customers informed by confirming and clarifying orders. Communicate shipping or back-order delays, and track delayed packages
Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; follow up to ensure resolution
Assist in processing UPS shipments and billing as needed
Must have knowledge typically obtained with a high school or equivalent diploma; college or technical school a plus
Must have dependable attendance and be a team player
Must have computer data entry skills and be comfortable and quick on a keyboard
English (Required)
Lakeville, MN 55044 (Required)
Lakeville, MN 55044: Relocate before starting work (Required)
Benefits
401(k)
Employee discount
Health insurance
Paid time off
Retirement plan
Company
Viking Performance, Inc.
Viking Performance, Inc.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase