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Community Action Council of Howard County · 1 week ago

Client Services Specialist- Family Engagement

Columbia, MD

Full-time

Onsite

Entry, Mid Level

1+ years exp

Community Action Council of Howard County (CAC) is dedicated to diminishing poverty and enabling self-sufficiency for families in need. The Client Services Specialist- Family Engagement will support the delivery of Early Childhood Education services by enrolling families, managing caseloads, and facilitating outreach and engagement events.

CommunitiesNon ProfitSocial Assistance

Diversity & Inclusion

No H1B

Responsibilities

Supports the Center Manager in monitoring building compliance and coordinate with internal team members to resolve any issues, ensuring a safe and secure environment for children and staff

Responsible for overseeing site operations in the absence of the Center Manager

Assists with the enrollment and recruitment of families utilizing the CAC Universal Application for all program offerings

Able to effectively manage a caseload of 40 or more families with various levels of service and need

Conducts proper case management to include inputting and updating all family files based on agency standards and program requirements

Acts as a liaison amongst internal teams at CAC to ensure that all clients are receiving comprehensive services

Analyzes, monitors, and tracks report for ECE and family engagement to facilitate the successful implementation of program and school readiness goals

Responsible for planning and implementing ECE outreach and family engagement events and maintaining relationships with community partners

Establishing Family Partnership Agreements with families

Participates in Self-Assessment, selection and placement of children, and monitors caseload attendance

Make periodic home visits aligned with program requirements

Other duties as assigned

Qualification

Bachelor's DegreeChild Care Center DirectorEarly Childhood EducationCase ManagementMicrosoft Office 365Agile Work EnvironmentEnglish ProficiencyProject ManagementEmotional Intelligence

Required

Bachelor's Degree with major course work in the social or behavioral sciences, social work, or an equivalent combination of education and experience

Possess or be eligible to obtain qualifications to serve as a Child Care Center Director, in accordance with Maryland State Department of Education - Office of Child Care requirements

1+ years of experience onsite in the early childhood education setting

1+ years of case management experience in the early childhood education setting

Valid driver's license and ability to use personal vehicle to travel between CAC locations and to community locations throughout Howard County

Able to work in an agile and evolving work environment

Able to work independently and collaboratively with others

Strong computer proficiency, especially with Microsoft Office 365 (Word, Excel, and PowerPoint) and Microsoft Teams

Able to read, write, comprehend, and speak English