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Sandia Area Federal Credit Union · 1 week ago

SYSTEM ADMINISTRATOR LEAD

Albuquerque, NM 87109

Full-time

Onsite

Mid, Senior Level

4+ years exp

Sandia Area Federal Credit Union is dedicated to delivering high-value banking and lending services. The System Administrator Lead is responsible for overseeing the System Administration staff, designing and implementing server infrastructure, and ensuring operational goals are met while fostering a high-performing team environment.

BankingFinancial ServicesNon Profit

Responsibilities

Lead by example, reinforce, and consistently uphold Sandia Area’s Values: Service, Sustainability, Efficiency, Trust, Stewardship, and Growth

Contribute to leading a high-performing team; monitor performance targets, foster a culture of continuous improvement, encourage innovation, learning, and adapting best practices to optimize performance

Provide leadership, coaching, and mentorship to employees, fostering a positive and high-performing team environment

Oversee day-to-day operations and ensure alignment with departmental and organizational objectives

Assist in the recruitment, interviewing, and hiring process, ensuring candidates align with the credit union’s mission, values, and service culture

Support the onboarding, training, and development of new hires, fostering a positive and growth-oriented work environment

Directly supervise staff with the goal of enhancing professional development and personal growth

Develop staffing plans and schedules to ensure effective coverage and team balance

Optimize resource allocation, including personnel, budget, and resources, to maximize effectiveness while controlling costs

Collaborate with other managers to drive cross-departmental alignment and operational excellence

Ensure alignment by providing regular feedback and project status updates to the VP of IT Security and Infrastructure via multiple channels, meetings, project management updates, etc

Lead the System Administration team's initiatives by setting standards and maintaining project timelines

Maintains and supports all credit union servers, physical, and virtual environments. (VMware and Hyper-V). Documents changes and maintains security on the systems

Maintains user accounts on networks and applications. Makes certain proper permissions are established within the network operating systems

Controls and implements new servers and related software, ensuring that software is operating on most current release versions

Installs hardware and software patches/updates on a regular basis to keep the credit union's security posture high. Identifies better approaches to implement security. Reviews and assesses system security architectures to ensure a practical and secure design is implemented

Creates scripts to automate reporting and other processes (primarily Powershell)

Updates, modifies, and optimizes GPO's as necessary

Researches feasibility of projects, enhancements, and proposals by gathering facts, contacting in-house users, and outside vendors, comparing assigned objectives, and testing various options

Acts as a resource and provides escalation support, guidance, and/ or direction to team members

Stays abreast of hardware and software developments. Recommends new technologies and processes that enhance the efficiency and security of the server systems and infrastructure

Communicates problems and unusual situations to leadership in a timely fashion

Works with IT team as needed on projects such as servers, applications, core systems, etc

Triage and direct escalations to the correct resource; within the IT department, another department, or through vendor support

Participate in on-call support rotation

Support the department by creating reports from system administration monitored systems

Provide project progress and communicate issues and risks

Review how the team’s time is spent and how resources are assigned; validate the understanding of project workloads and reallocate as needed

Regularly review reports for validity and assessment of their continued use

Creates and reviews reports detailing statistics on usage of systems (CPU/RAM/HDD utilization etc.) for proactive monitoring and recommendations

Effectively engage with external vendors to identify, evaluate, and implement solutions for complex IT support challenges. Coordinate vendor relationships to ensure timely resolution of issues, manage service level agreements (SLAs), and escalate concerns when necessary. Strong negotiation and communication skills are essential for ensuring vendors meet the needs of the credit union and align with organizational objectives

Qualification

Virtualization systemsServer infrastructureCloud applicationsData analysisMicrosoft OfficeLeadership skillsInterpersonal skillsTime managementOrganizational skillsProblem solvingAttention to detailTeam-oriented

Required

Associate's degree in related field required

Four (4) year(s) of applicable experience required with progressive responsibilities in a leadership capacity

Systems administration and information systems operations experience required with progressive responsibilities in a leadership capacity

Expertise in virtualization systems and ability to optimize them as required and virtual and physical server and network infrastructure Ability to work with cloud-based applications such as Office 365, Azure, and Asana

Excellent interpersonal, communication, and leadership skills to convey goals, set expectations, provide feedback, and inspire and develop teams

Strong leadership, time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment

Ability to analyze data and metrics to drive team performance and efficiency

Willingness to engage in difficult situations using outstanding interpersonal skills and emotional intelligence

Passionate about teamwork and having a positive influence on others; ability to work independently and demonstrate attention to detail

Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities

Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment

Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint

Computer, network hardware/software and telephone systems problem solving and troubleshooting skills required

Ability to prioritize multiple competing projects according to urgency and deadlines

Ability to safely work with and in near proximity of electrical devices including UPS', 220V Power Strips, etc

Ability to work independently, demonstrating attention to detail in a fast-paced environment

Ability to perform essential functions, including the ability to lift up to 50 lbs. as needed