Apply on Employer Site

Inside Higher Ed · 1 week ago

Acknowledgment Service Program Coordinator, University Development and Alumni Relations

San Francisco, CA

Full-time

Hybrid

Mid Level

$77K/yr - $82K/yr

4+ years exp

The University of California, Berkeley is a leading institution of higher education committed to equity and social justice. The Acknowledgment Service Program Coordinator will manage and execute donor acknowledgment programs, enhancing relationships between the campus and its donors.

Digital MediaEducationHigher EducationJournalismRecruiting

No H1B

Responsibilities

Develops and implements programs and communication strategies designed to acknowledge donors for their campus philanthropy. Under general supervision and exercising limited discretion and professional judgment, helps administer the Acknowledgment Service Program. Serves as the intake point for gifts meeting acknowledgment criteria for the Acknowledgment Service Program's unit clients, researches gifts and donors as needed according to the standard process of the department, posts a record of the acknowledgments to the campus's advancement database once acknowledgments are sent, and conducts analysis of giving activity and responses to acknowledgments

Responsible for operational activity of the Acknowledgment Service Program, including preparation and delivery of digital and physical acknowledgments in a format and according to the schedule agreed upon with unit clients. Implements updates to acknowledgment content and prepares special donor communications such as annual recurring gift acknowledgments and others that arise. Participates in activities related to the onboarding of new unit clients and maintenance of relationships with existing clients

Maintains program-related tracking documents and provides basic analysis of program trends. Generates data needed for the operations of the Acknowledgment Service Program. Coordinates with the Acknowledgment Programs Manager to submit report maintenance and update requests to Information Strategy and Analytics as needed. Collects data related to program operations and suggests enhancements and improvements based on findings

Manages donor and gift data integrity by researching gift information and submitting update requests. Handles special projects/assignments related to acknowledgment activity and involving interaction with donors as required

Qualification

Donor relationsResearchAnalysisProject managementMicrosoft OfficeSalesforce Marketing CloudCustomer serviceDatabase managementInterpersonal communication

Required

Thorough knowledge of the basic concepts, principles, and procedures of building and maintaining effective relations with internal and external constituencies

Thorough knowledge of the campus, its mission, goals, objectives, programs, achievements, infrastructure, and issues of concern

Thorough written, verbal, and interpersonal communication skills, as well as the tact and political acumen to effectively represent the campus

Thorough research, analytical, and critical thinking skills, including sound judgment and decision-making skills and the skill to correctly identify real and potential problems, advising management as required, and proposing effective strategic resolutions

Thorough knowledge of Microsoft Office suite including formulas, conditional formatting, sorting, and mail merges

Skill in project management, including event planning and meeting deadlines

Bachelor's degree in a related area or 4+ years of equivalent experience or training

Experience with or training in operational clerical work, customer service, and database management