Remington Park Racetrack Casino · 3 weeks ago
Overnight Guest Service Representative
OKLAHOMA CITY, OK 73111
Full-time
Onsite
New Grad, Entry LevelRemington Park Racetrack Casino is seeking an Overnight Guest Service Representative to ensure customer satisfaction and assist with gaming operations. The role involves providing directions, monitoring gaming devices, and resolving customer disputes while maintaining compliance with regulations and internal policies.
Gaming
Responsibilities
Provides directions, assistance, and/or information as may be required to ensure customer satisfaction
Participates in special casino promotions and creates excitement for those playing
Monitors the operation of all electronic gaming devices on the casino floor to ensure maximum customer satisfaction
Assists with necessary service or repair requirements of gaming equipment in accordance with skill levels
Ensures appearance of machines and equipment is maintained in a clean and functional manner
Resolves customer disputes in accordance with authority or contact the reporting senior who may be able to solve the issue
Ensures compliance with all applicable regulations, laws, internal policies/procedures, and control protocols
Demonstrates an upbeat and outgoing demeanor while on the casino floor
Promotes outstanding customer relations
Ensures compliance with all casino and cash control policies, practices, and protocols
Performs other related duties as may be assigned by reporting senior
Cashes out Gaming Tickets, make change for patrons
Qualification
Required
High school diploma or GED preferred. Technical school or formal apprenticeship may be required
Must be able to work effectively with peers, staff members, and regulatory agency personnel
Strong computer skills to include effective working knowledge of Microsoft Office Products
Strong written and oral communication skills required
Ability to solve problems and deal with a variety of situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
Company
Remington Park Racetrack Casino
Remington Park Racetrack Casino is a casino offering dining deals and mobile gaming rewards in Oklahoma.
Founded in 1988
501-1000 employees
Funding
Current Stage
Late StageRecent News
The Journal Record
2025-07-23
Company data provided by crunchbase